Brandon Gualteros
Training Manager
Bogotá,DC
Summary
With a proven track record at Teleperformance, I've spearheaded training programs that significantly improved retention rates and productivity. My expertise in program management and exceptional communication skills have enabled the development of engaging training solutions, aligning with organizational goals. Achievements include implementing strategic initiatives that reduced early attrition and enhanced staff development through effective leadership training.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Training Manager
Teleperformance
05.2019 - 05.2024
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Implemented strategic initiatives to reduce early attrition in training, including enhanced candidate screening, interactive learning methods, and personalized coaching. Developed trainer upskilling programs to improve engagement and support struggling trainees. Utilized data-driven insights to identify attrition trends and implement corrective actions, resulting in improved retention and training effectiveness.
Trainer
Teleperformance
12.2016 - 05.2019
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Supervisor
Teleperformance
09.2016 - 12.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
Teleperformance
01.2016 - 09.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Modern Languages Bachelor's Degree - Modern Languages
Universidad ECCI
Bogota, Colombia05-2025
Skills
Leadership training
Staff development plans
Program management
Training oversight
Exceptional communicator
Training solutions development
Soft skills training
Adult learning theories
Training delivery
Performance metrics
Learning management systems
Training facilitation
Timeline
Training Manager
Teleperformance
05.2019 - 05.2024
Trainer
Teleperformance
12.2016 - 05.2019
Supervisor
Teleperformance
09.2016 - 12.2016
Customer Service Representative
Teleperformance
01.2016 - 09.2016
Modern Languages Bachelor's Degree - Modern Languages
Universidad ECCI
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