Brandon Contreras
Carbondale
Summary
As a Bell Captain, I have strong leadership, organizational, and multitasking skills, which make me a great fit for a Pool Manager Assistant role. I am experienced in coordinating staff, handling guest requests, and managing logistics in a fast-paced environment. My attention to detail and ability to ensure smooth operations translate well into assisting with pool maintenance, scheduling, and customer service. Additionally, my background in hospitality has prepared me to provide excellent service, and ensure a safe and enjoyable experience for guests.
Overview
1
1
year of professional experience
Work History
Bell Captain
Mollie Aspen Hotel
05.2024 - 01.2025
- Team Leadership and Training: Leading a diverse team, training new staff, and motivating the bell team to consistently deliver top-tier guest experiences.
- Managing Bell Desk Operations: Overseeing the bell staff, ensuring smooth and efficient delivery of services to guests, and delegating tasks as needed.
- Multitasking and Prioritization: Effectively managing multiple tasks at once, such as assisting different guests simultaneously, ensuring that no one is left waiting unnecessarily.
- Efficient Crisis Management: Handling emergencies with professionalism, from lost luggage to fire drills, making sure guests feel secure and supported.
- Problem Solving and Conflict Resolution: Skillfully handling guest complaints or issues with tact, turning potentially negative experiences into positive ones.
- Exemplifying Hospitality: Consistently embodying exceptional guest service, showing a blend of professionalism, charisma, and attentiveness that enhances the overall guest experience.
Bell Attendant
Mollie Aspen Hotel
11.2023 - 04.2024
- Going Above and Beyond: Always looking for small ways to surprise and delight guests, such as opening doors, offering to carry additional items, or remembering their preferences from previous visits.
- Upgrading the Guest Experience: Going the extra mile by offering to help guests with things like setting up transportation, getting tickets, or providing items they may have forgotten (e.g., umbrellas, chargers).
- Warm Guest Reception: Greeting guests with a friendly smile, offering assistance with luggage, and welcoming them to the hotel in a professional and courteous manner.
- Room Delivery: Delivering amenities, gifts, or special requests (like extra towels, robes, or room service) promptly to guests' rooms.
Education
High School Diploma -
Basalt High School
Basalt, CO05-2023
Skills
- Anticipating guest needs and delivering service that exceeds expectations, creating memorable experiences
- Keeping track of guest preferences and needs, and personalizing the service to make them feel valued
Exceptional Customer Service:
Attention to Detail:
- The ability to juggle multiple tasks at once while maintaining a calm and efficient work environment
- Clear and concise communication with guests, team members, and other departments to ensure seamless operations
Multitasking and time management
Strong Communication Skills:
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bell Captain
Mollie Aspen Hotel
05.2024 - 01.2025
Bell Attendant
Mollie Aspen Hotel
11.2023 - 04.2024
High School Diploma -
Basalt High School
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