Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Brandon Bennett-Hall

Colorado Springs

Summary

Dynamic game master with expertise in customer service, interactive storytelling, and immersive environments. Proven ability to enhance guest experiences while ensuring safety and team collaboration. Results-driven professional with strong skills in problem resolution and staff training. Experienced in creating engaging events and ensuring safety protocols, contributing to improved guest satisfaction and team performance. Background includes operating games such as games on daily basis. Good relationship-builder, communicator, and problem-solver with highly organized nature. Motivated to go above and beyond requirements to keep areas clean and ready for incoming guests. Competent in working hard and thinking ahead when managing needs of players. Well-versed in planning, preparing and dismantling games. Effective at processing payments, maintaining security, and updating logs. Talented customer service employee experienced running games. Successful at developing creative scenarios and stories to improve gameplay. Eager to give players positive experiences and generate repeat business.

Overview

1
1
year of professional experience

Work History

Game master

Colorado Renaissance Festival
Larkspur
06.2024 - 07.2025
  • Engaged guests in interactive storytelling and themed activities.
  • Managed guest inquiries and provided timely assistance during events.
  • Created immersive environments reflecting Renaissance themes and culture.
  • Trained new staff on event procedures and customer engagement techniques.
  • Collaborated with vendors to support event logistics and setup.
  • Monitored safety protocols to maintain a secure environment for guests.
  • Educated guests on company, game, and safety rules.
  • Observed and listened to players in order to stay up to date on gameplay.
  • Analyzed customer feedback to improve user experience with games.
  • Provided guidance and advice to customers regarding best practices while playing games.
  • Identified areas where improvements could be made based on customer feedback.

Education

High School Diploma -

Fivay High School
Hudson, FL
05-2025

N/A -

Sand Creek High School
Colorado Springs, CO
05-2025

Skills

  • Customer service
  • Interactive storytelling
  • Team building
  • Safety management
  • Staff training
  • Guest engagement
  • Problem resolution
  • Customer relations
  • Game running
  • Player engagement
  • Inclusivity awareness
  • Game preparation
  • Voice acting

Accomplishments

  • Welding Club Secretary at Sand Creek High School
  • Awarded a twenty dollar bonus for hard-work, dedication, customer service, and game booth decoration.

Languages

English
Native/ Bilingual

Timeline

Game master

Colorado Renaissance Festival
06.2024 - 07.2025

High School Diploma -

Fivay High School

N/A -

Sand Creek High School
Brandon Bennett-Hall