Brandi Vigil
Colorado Springs
Summary
Customer Service Professional with strong focus on achieving results and team collaboration. Skilled in resolving customer issues, managing communications, and adapting to changing needs. Known for reliability, excellent interpersonal skills, and ability to foster positive relationships. Prepared to make significant impact in customer service operations.
Overview
12
12
years of professional experience
Work History
Qmap
Brookdale Skyline Senior Living
- Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lead TA Primary
Colorado Springs CO
08.2015 - 05.2016
- Assisted teachers in developing and implementing lesson plans to enhance student engagement.
- Supported classroom management by reinforcing behavioral expectations with students.
- Organized educational materials and resources, ensuring accessibility for both teachers and students.
- Collaborated with educators to assess student progress and adapt instructional strategies accordingly.
- Provided one-on-one support to students, fostering academic growth and confidence in learning tasks.
- Maintained a positive classroom environment, promoting inclusivity and respect among peers.
- Facilitated small group activities, enhancing peer interactions and cooperative learning experiences.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Customer Service
Multiple
Colorado Springs, CO
01.2015 - Current
- Developed a deep understanding of customer service principles and customer service best practices.
- Delivered exceptional customer service, addressing concerns promptly and resolving issues efficiently.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Provided excellent customer service, resolving complaints promptly and professionally.
Education
High School or GED - undefined
Longmont High School
Longmont, CO05.2011
Skills
- Customer service and retention
- Strong customer service
- Customer service optimization
- Sales and customer service
- Customer service skills
- Customer service orientation
- Healthcare customer service
Timeline
Lead TA Primary
Colorado Springs CO
08.2015 - 05.2016
Customer Service
Multiple
01.2015 - Current
Qmap
Brookdale Skyline Senior Living
- Current
High School or GED - undefined
Longmont High School