Reliable, punctual & motivated certified pharmacy technician with 18 years experience. Proven willingness to take on any task to support the team & help the business succeed. Fast typist, excellent customer service combined with a firm knowledge of insurance billing & regulatory requirements as far as prescription fulfillments, inventory management & monitoring/updating the vaccine registry.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
United HealthCare
04.2022 - Current
Cold calling members for medication dosing, frequency and any non-adherence barriers and successfully transferring the member to appropriate department if any escalation is needed
Successfully documenting the call with the member in XLCare, updating member information, medication information, letting member know of the benefits of their services & finding the route cause of medications were late to fill.
Filled in as "Acting Supervisor" for several months while manager was on leave. During this time, I updated Excel reports based off of individual performance as well as team performance, audited 2 calls/month for each team mate (14/month), held monthly 1:1 meetings w/ team mate & organized team meetings each week.
Pharmacy Technician
Rocky Mountain Pharmacy
08.2018 - 04.2022
Helped set up vaccine registry with CIIS/Prescribe Wellness to help record keeping with Colorado Registry
In charge of syncing (lining up their medications on the same schedule) patient medications with Prescribe Wellness to make sure patients are filling their medications on time & properly
Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices
In charge of paper billing vaccinations for Medicaid
Kept inventory accurate with effective record keeping & regular counting schedules
Helped with filling & billing prescriptions for a drug/alcohol clinic
I maintain good customer service while assisting them with fast & knowledgeable pharmacy support.
Property Manager
AMC - Arabella Apartments
01.2018 - 05.2018
Managed a 156 unit property and ensured that the property was in good standing as far as up-keep, rental rates and payments from tenants
I also paid bills for the property, collected rent payments from tenants and prepared reports on a weekly basis for the ownership
Conducted unit move-out inspections to identify necessary repairs and record damages
Adhered to all applicable federal laws, rules, and regulations relating to rental agreements, tenant rights, and maintenance issues
Monitored market rates and continually established rental promotions to maintain competitive pricing
Managed all property records, including tenant files, financial accounts, and maintenance histories
Met occupancy goals with strategic marketing plans.
Assistant to the Property Manager
AMC - Lincoln Place Apartments
04.2016 - 01.2018
I was responsible for ensuring efficient operating of the 200 unit property under the direct supervision of the Property Manager
Mitigated unit vacancies through proactive lease renewals, frequent rental promotions, and tenant rewards programs
I was responsible for making sure residents pay their rent in full, on time & their accounts are balanced
Conducted unit move-out inspections to identify necessary repairs and record damages
Monitored leasing terms and conditions, making adjustments to standard leases when necessary
Adhered to all applicable federal laws, rules, and regulations relating to rental agreements, tenant rights, and maintenance issues
Processed rental applications by completing background checks, monitoring credit histories, and assessing overall rental eligibility.
Lead Certified Pharmacy Technician
Rocky Mountain Pharmacy
03.2006 - 04.2016
When I first started out at Rocky Mountain Pharmacy, I started out as a cashier & made my way into the pharmacy
I made my way up to the Lead Pharmacy Technician
I was the Lead Pharmacy Technician, in charge of 4 other technicians and an intern
I am a fast typist, communicate with customers well, have good customer service, knowledge of insurance companies, ie: how to bill them, how they work & understanding of formularies
I would help monitor the inventory, in charge of filling out applications for CMS Medicare in order to bill for vaccinations, as well as complete any audits received
I trained any new employee or interns that came every 6 weeks on rotations
We also helped patients do searches for Medicare plans based on what medications they were taking so they can determine what plan was best for them
I was in charge of all of the nursing home medications, which meant, from receiving the orders, entering them in to the system, billing them to insurance, blister packing them, delivering them & sending out the statement for payment.
Education
ONLINE Pharmacy Technician Classes -
PENN FOSTER
Diploma -
Estes Park High School
Estes Park, CO
05.2006
Skills
Task prioritization
Recordkeeping
Insurance processing
Fast Typist
Customer Service
Regulatory compliance
Problem-solving skills
Team Collaboration
References
Brittney Comstock, Estes Park Medical Center, (720) 483-9107