Branden Sumner

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.

general automotive service and repair with full diagnostics became gm certified and held a 4.0 customer service rating

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Located and removed defective parts for skilled adjustment, repair or replacement.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.