Bradley Wells
Colorado Springs
Summary
Dynamic retail and food service professional with extensive experience at Safeway and multiple dining estabishments, excelling in store operations and employee supervision. Proven track record in enhancing customer satisfaction and driving sales through effective team management and innovative merchandising strategies. Skilled in inventory management and motivated by fostering a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Assistant Store Director
Safeway
Colorado Springs, CO
10.2024 - Current
- Assisted in managing daily store operations and staff schedules.
- Supported inventory management by conducting regular stock audits.
- Trained new team members on customer service protocols and store policies.
- Ensured compliance with safety standards during store operations.
- Contributed to sales strategies by analyzing customer purchasing trends.
- Coordinated marketing initiatives to enhance product visibility and promotions.
- Oversaw visual merchandising to optimize customer engagement and sales flow.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Checked employee break times and schedule adherence.
- Double-checked product pricing and displays.
- Coordinated promotional events to drive customer engagement and increase brand awareness.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
- Increased customer satisfaction with attentive service and quick resolution of issues.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Supervised employees and different store departments.
- Responded to customer complaints and comments.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory analysis to determine optimal stock levels.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Deli Manager
Safeway
Colorado Springs, CO
04.2023 - 10.2024
- Supervised daily operations of deli section, ensuring compliance with safety and quality standards.
- Trained and mentored staff on food safety procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed employee schedules to optimize labor efficiency while meeting customer demand.
- Implemented new product displays, enhancing visual appeal and increasing sales opportunities.
- Conducted regular quality checks on prepared foods to maintain high freshness standards.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Observed quality assurance standards to optimize freshness of deli products.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Analyzed sales data to identify trends and adjust product offerings accordingly, boosting overall sales.
Manager
Joe's Crab Shack
Colorado Springs, CO
07.2019 - 07.2022
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and developed staff on company policies and operational procedures.
- Managed inventory control, reducing waste through effective stock management.
- Implemented new menu items, enhancing customer experience and increasing sales opportunities.
- Streamlined workflow processes, resulting in improved service speed and accuracy.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
HuHot Mongolian Grills LLC
Colorado Springs, CO
12.2011 - 07.2014
- Streamlined daily operations to enhance efficiency and improve service delivery.
- Developed training programs for staff to elevate performance and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Oversaw budgeting processes, ensuring adherence to financial targets and cost controls.
- Enhanced customer experience through feedback analysis and service adjustments.
- Led strategic planning initiatives, aligning operational goals with company vision and growth objectives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Business Administration
Pikes Peak Community College
Colorado Springs, COSkills
- Store operations
- Employee supervision
- Team management
- Employee motivation
- Software use
- Delegation techniques
- Shrink management
Languages
Spanish
Limited Working
Timeline
Assistant Store Director
Safeway
10.2024 - Current
Deli Manager
Safeway
04.2023 - 10.2024
Manager
Joe's Crab Shack
07.2019 - 07.2022
General Manager
HuHot Mongolian Grills LLC
12.2011 - 07.2014
Business Administration
Pikes Peak Community College