Bradley Mohr
Littleton
Summary
Personable and dedicated service driven individual with extensive experience in the construction industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
Owner
Columbine Stone & Grout LLC
Littleton
10.2019 - Current
- Performed residential home remodel specializing in Tile, Stone and Laminate.
- Negotiated contracts with vendors and suppliers.
- Applied grout and stone sealant in new construction.
- Coordinated with superintendents for initial service as well as warranty work.
- Maintained relationships with existing clients by providing superior customer service.
Operations Manager
Brady Seal
Littleton
10.2015 - 10.2019
- Scheduled service in cooperation with superintendents and homebuyers.
- Performed services on-time, efficiently and professionally.
- Promoted Brady Seal's partnership with homebuilders.
- Attended trade shows promoting the value of the services we provided.
Scheduling Supervisor
South Denver Cardiology
Littleton
03.2012 - 10.2015
- Managed 10 office visit schedulers and 3 procedure schedulers for 11 physicians.
- Developed and maintained accurate schedules for staff, including vacation and sick days.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Resolved customer complaints or answered customers' questions.
Operations Manager
Brady Seal
Littleton
06.2005 - 12.2009
- Same as when rehired
Field Supervisor
Home Builders Flooring
Denver
06.2003 - 06.2005
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Provided guidance to team members on job-related tasks, techniques, best practices.
- Coordinated with vendors, suppliers in order to procure necessary supplies or services required for successful completion of assigned tasks, projects.
Customer Service Manager
Information Handling Services (I.H.S.)
Centennial
08.1996 - 06.2003
- Performed onsite product training.
- Maintained 60 accounts with an annual revenue of a little over 3 million dollars.
- Extensive travel for service support of sales team.
- Annual growth of base accounts.
- Built strong relationships with key individuals within client base.
Education
Columbine High School
Littleton, CO04-1995
Skills
- Customer Service
- Contract Management
- Conflict resolution techniques
- Sales Promotion
- Cross-Functional Collaboration
- Customer Relationship Management (CRM)
- Problem-Solving
- Client relations and retention
Timeline
Owner
Columbine Stone & Grout LLC
10.2019 - Current
Operations Manager
Brady Seal
10.2015 - 10.2019
Scheduling Supervisor
South Denver Cardiology
03.2012 - 10.2015
Operations Manager
Brady Seal
06.2005 - 12.2009
Field Supervisor
Home Builders Flooring
06.2003 - 06.2005
Customer Service Manager
Information Handling Services (I.H.S.)
08.1996 - 06.2003
Columbine High School