BRADEN FLORES
Denver,CO
Summary
Knowledgeable and driven manager with a winning attitude and commitment to high standards. Varied experience and skill set includes staff hiring/training, scheduling, conflict resolution, inventory control and the ability to be proactive and ensure guest experiences meet + exceed expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista/Server
Hilton Denver City Center - Starbucks/Prospect's Urban Kitchen & Bar
03.2025 - Current
- Delivered exceptional customer service while crafting high-quality beverages in fast-paced environment.
- Managed daily inventory levels, ensuring freshness using FIFO and guaranteed quality of ingredients used for drinks.
- Worked efficiently to enhance speed of service during peak hours.
- Resolved customer complaints swiftly, maintaining high satisfaction rates and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Floor Host
The Diamond Cabaret
07.2023 - 04.2025
- Improved customer satisfaction by promptly greeting and directing guests to appropriate seating.
- Contributed to revenue growth by upselling products and services to guests when appropriate.
- Enhanced club safety by conducting thorough security checks and monitoring entrances and exits.
- Deescalated potential conflicts through tactful communication and proactive intervention strategies.
Head Coffee Roaster
Nerdvana Food & Spirits
10.2021 - 08.2023
- Enhanced coffee quality by implementing precise roasting techniques and adjusting profiles as needed.
- Increased production efficiency by optimizing roast schedules and streamlining workflow processes.
- Improved workplace safety by conducting regular equipment inspections, preventative maintenance, and adherence to safety guidelines.
- Reduced waste by implementing effective inventory management practices and tracking green bean usage closely.
General Manager
Nerdvana Food & Spirits
05.2016 - 10.2021
- Progressive growth from Shift Lead to Assistant Manager and General Manager.
- Efficiently carry out daily operations: cash register balancing, customer satisfaction and food/beverage quality assurance.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Prep/Grill Cook
Gentle Creek Country Club
11.2019 - 12.2020
- Enhanced customer satisfaction by preparing high-quality dishes in a timely manner.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Skills
- Quality Control and Assurance
- Staff and Operations Management
- Customer Service
- Conflict Resolution
- Recruitment and Hiring
- Strong Work Ethic
Certification
ServSafe Alcohol Certificate
Denver Security Guard Card
Timeline
Barista/Server
Hilton Denver City Center - Starbucks/Prospect's Urban Kitchen & Bar
03.2025 - Current
Floor Host
The Diamond Cabaret
07.2023 - 04.2025
Head Coffee Roaster
Nerdvana Food & Spirits
10.2021 - 08.2023
Prep/Grill Cook
Gentle Creek Country Club
11.2019 - 12.2020
General Manager
Nerdvana Food & Spirits
05.2016 - 10.2021
Similar Profiles
Alec GomesAlec Gomes
AM Server/Bartender at Hilton Denver City CenterAM Server/Bartender at Hilton Denver City Center
Brandi WarrenBrandi Warren
Human Resources Manager at Hilton Denver City CenterHuman Resources Manager at Hilton Denver City Center
PRAVESH OOGARAHPRAVESH OOGARAH
Cluster Director of Finance at Hilton Tangier City Center, Hilton HGI Tanger City Center, Hilton Tangier Al HouaraCluster Director of Finance at Hilton Tangier City Center, Hilton HGI Tanger City Center, Hilton Tangier Al Houara
Lauren McHorseLauren McHorse
Personal Assistant at RBA Skin CarePersonal Assistant at RBA Skin Care
Amber PapasAmber Papas
Personal Nanny at Anna and Dan RutiglianoPersonal Nanny at Anna and Dan Rutigliano