Brad Snedeker
Greeley
Summary
Results-driven Fleet Service Manager with a proven track record in enhancing operational efficiency, implementing safety protocols, and boosting customer satisfaction through effective communication and team collaboration.
Overview
22
22
years of professional experience
Work History
Fleet Service Manager
Ken Garff Automotive Group
Greeley, CO
06.2025 - Current
- Oversaw fleet vehicle maintenance schedules to ensure optimal operational efficiency.
- Implemented safety protocols for staff and vehicle operations, enhancing workplace safety standards.
- Trained new team members on fleet management procedures and compliance requirements.
- Developed inventory management processes for parts and supplies to streamline operations.
- Analyzed fleet performance metrics to identify areas for cost reduction and service improvement.
- Enhanced fleet efficiency by implementing preventive maintenance programs and optimizing resource allocation.
- Coordinated closely with other departments to optimize scheduling of vehicle maintenance during low-demand periods, minimizing disruptions to operations.
- Collaborated with sales teams to develop customized fleet solutions that met client needs, driving revenue growth for the company.
- Increased customer satisfaction with timely delivery of services and proactive communication on fleet status.
- Promoted a culture of continuous improvement within the team, encouraging feedback and ideas from all staff members to optimize processes and drive better results.
- Reduced downtime for vehicles by streamlining repair processes and prioritizing urgent service requests.
- Managed a diverse team of technicians, fostering a positive work environment and maintaining high levels of productivity.
- Prospected for leads to build pipeline and convert to sales opportunities.
Assistant Service Manager
Ken Garff Automotive Group
Greeley, CO
12.2024 - 06.2025
- Assisted in managing daily service operations and ensuring customer satisfaction.
- Coordinated communication between service advisors and technicians to enhance workflow efficiency.
- Supported inventory management by tracking parts availability and ordering supplies as needed.
- Implemented process improvements that streamlined service scheduling and reduced wait times.
- Trained new staff on operational procedures and customer service standards to maintain quality assurance.
- Resolved customer inquiries and complaints promptly, contributing to positive service experiences.
- Monitored key performance indicators to identify trends and areas for operational enhancement.
- Collaborated with management to develop strategies for increasing service department productivity.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Established team priorities, maintained schedules and monitored performance.
Service Advisor
Ken Garff Automotive Group
Greeley, CO
05.2023 - 12.2024
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Coordinated service appointments and follow-ups to enhance customer experience and satisfaction.
- Assisted technicians by gathering accurate vehicle information for efficient service execution.
- Maintained detailed records of customer interactions and service history in management system.
- Educated customers on vehicle maintenance services, promoting proactive care and safety measures.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Project Manager
Mile Hi Home Improvements
Dacono, CO
09.2021 - 05.2023
- Led project planning and execution for residential improvement initiatives, ensuring timely completion and high-quality standards.
- Coordinated cross-functional teams to streamline communication and enhance project efficiency across multiple sites.
- Managed budgets and resource allocation, optimizing costs while maintaining project integrity and client satisfaction.
- Developed comprehensive project timelines, tracking milestones to ensure adherence to deadlines and deliverables.
- Facilitated client meetings to gather requirements, providing tailored solutions that aligned with customer expectations.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated material procurement and required services for projects within budget requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Police Dispatcher
City of Boulder
Boulder, CO
02.2004 - 09.2021
- Coordinated emergency response efforts among law enforcement, fire, and medical services.
- Managed incoming communications via phone, radio, and digital platforms efficiently.
- Monitored multiple communication channels to ensure timely information dissemination.
- Developed training materials for new dispatchers to enhance operational knowledge and skills.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Education
Criminal Justice
Aims Community College
Greeley, COSkills
- Team leadership
- Conflict resolution techniques
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Detail-oriented
- Customer relationship management
Timeline
Fleet Service Manager
Ken Garff Automotive Group
06.2025 - Current
Assistant Service Manager
Ken Garff Automotive Group
12.2024 - 06.2025
Service Advisor
Ken Garff Automotive Group
05.2023 - 12.2024
Project Manager
Mile Hi Home Improvements
09.2021 - 05.2023
Police Dispatcher
City of Boulder
02.2004 - 09.2021
Criminal Justice
Aims Community College