Blythe Dechenne
Denver
Summary
Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.
Highly-motivated employee with desire to help others. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
24
24
years of professional experience
1992
1992
years of post-secondary education
Work History
Concierge
MBK - The Inn at Greenwood Village
Denver
10.2020 - 07.2024
- Welcomed guests with a friendly demeanor and provided personalized service.
- Managed guest inquiries and resolved issues promptly and professionally.
- Coordinated transportation arrangements for guests, ensuring smooth travel experiences.
- Maintained knowledge of local attractions, dining options, and events to assist guests and residents
- Collaborated with housekeeping and maintenance to ensure guest satisfaction.
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered guest and residents questions regarding local area
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Maintained guest privacy and building reputation by keeping information confidential.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Upheld all safety and compliance regulations
- Acted as a liaison between management and guests to address special needs or concerns.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to family members and residents
- Prepared daily reports on guest requests and concierge activities.
- Developed relationships with local vendors and service providers to enhance guest experiences.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted all guests and residents with sign in and sign out procedures on kiosk
Senior Receptionist
Almanac (formerly Machol & Johannes, LLC)
Denver
08.2011 - 11.2018
- Handled 1,000 calls per day
- Answered incoming calls in a timely manner, responding to inquiries or transferring calls as needed.
- Managed front desk operations
- Scheduled appointments and meetings for staff and clients effectively.
- Maintained office supplies inventory and ordered necessary materials promptly.
- Assisted in training junior receptionists on office procedures and best practices.
- Organized company events and meetings, ensuring all logistics were coordinated smoothly.
- Developed effective relationships with vendors providing services to the organization.
- Processed customer payments using point-of-sale systems accurately and efficiently.
- Organized mailings of outgoing packages and letters on behalf of the company.
- Handled confidential information with discretion while maintaining security protocols.
- Developed relationships with suppliers in order to secure discounts on products or services.
- Conducted regular fire drills in accordance with local laws and regulations.
- Handled diverse needs for clients in-person, by phone or through email.
- Performed data entry and other administrative tasks to support departments.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Coordinated pick-up and delivery of express mail services.
- Used company badging system to create badges for new employees and visitors.
- Enforced safety regulations within the premises according to company policy.
- Assisted with onboarding new employees by providing orientation materials or escorting them around the office.
- Scheduled meeting rooms for staff members based on availability and need.
- Managed the maintenance of office equipment such as printers and photocopiers.
Receptionist/Administrative Assistant
NV5 (formerly Nolte and Associates
Centennial
06.2007 - 08.2011
- Greeted visitors and directed them to appropriate personnel.
- Managed phone calls and routed them to relevant departments.
- Scheduled appointments and maintained calendar for staff members.
- Managed company fleet with all service work as needed
- Arranged all monthly birthday celebrations
- Maintained organized reception area, ensuring cleanliness and professionalism.
- Assisted in administrative tasks, including filing and data entry.
- Coordinated office supplies inventory and placed orders as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Lead Receptionist
Lennar Homes (formally US Home)
Lone Tree
12.2000 - 06.2007
- Managed front desk operations and ensured smooth visitor check-in processes.
- Assisted in training new reception staff on procedures and systems.
- Facilitated the distribution of mail and packages to appropriate personnel.
- Handled customer inquiries with professionalism and provided relevant information.
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Developed strong relationships with vendors to ensure timely delivery of goods and services ordered by the company.
- Ensured that the reception area was kept clean at all times by performing light cleaning duties such as dusting furniture or vacuuming carpets periodically.
- Answered 800 - 1,000 incoming telephone calls promptly and directed them to the appropriate personnel or department.
Education
South High School
Denver, COSkills
- Impeccable customer service skills
- Values rules, regulations, and procedures
- Brings positivity and vitality to any environment
- Values professionalism
- Excellent communicator
Accomplishments
- Made Employee of the month
Timeline
Concierge
MBK - The Inn at Greenwood Village
10.2020 - 07.2024
Senior Receptionist
Almanac (formerly Machol & Johannes, LLC)
08.2011 - 11.2018
Receptionist/Administrative Assistant
NV5 (formerly Nolte and Associates
06.2007 - 08.2011
Lead Receptionist
Lennar Homes (formally US Home)
12.2000 - 06.2007
South High School