Brandon Marin

• Incident Management and Technical Support:Resolved complex technical incidents and software requirements using my skills in database administration and analysis, as well as cloud implementation and monitoring with AWS.
  Contributed to the creation of technical documentation and manuals to improve team efficiency, ensuring transparency and reproducibility in processes.
  
• High-Quality Customer Support: Provided customer-focused support, adhering to ITIL and ISO standards, and ensuring customer satisfaction through solutions tailored to their individual needs.
  
• Collaboration and Analysis: Worked closely with cross-functional teams to find innovative solutions to technical challenges.
  Conducted detailed analyses of databases and systems to anticipate issues and optimize operational efficiency.
  
• Skills and Tools: Developed skills in troubleshooting technical issues through database management and code review, focusing on meticulous documentation of processes.
  Utilized platforms like AWS and tools like Jira Service Management for efficient incident management and effective communication with clients and internal teams.
  
• Key Achievements: Effectively collaborated with other departments to resolve complex technical incidents.
  Conducted thorough system analyses resulting in proactive identification and prevention of potential issues.

Eager and motivated Technical Support Intern with a focus on providing clear and actionable support to clients. Demonstrates a strong willingness to learn and a detail-oriented approach, contributing positively to team efforts and customer satisfaction.

Key Skills:

• Client Interaction: Assists with support and advice, aiming to enhance customer experience and resolve issues effectively.
• Technical Assistance: Basic troubleshooting skills with exposure to Windows, Linux, and Mac systems. Learning to resolve technical issues efficiently.
• Support Levels: Supports Tier 1 issues, with a growing understanding of network and software solutions. Developing skills in analyzing system performance and security.
• Technical Knowledge: Gaining knowledge of operating systems, networking protocols, and technical support procedures. Focused on diagnosing and resolving issues.
• Organizational Skills: Organized and dependable, managing tasks with attention to detail and a positive attitude. Ready to take on additional responsibilities and contribute to team goals.

Professional Attributes:

• Team Collaboration: Enthusiastic team player eager to contribute to the success of the company and support the team in achieving its objectives.
• Continuous Learning: Committed to learning and applying new skills in technical support, with a focus on personal and professional growth.

Aiming to apply these skills in a full-time position that offers opportunities for professional development and contribution to the success of the team and company.