Blandechilene Calixte
Denver
Summary
Dynamic professional with extensive experience in emergency dispatch at Johnson Controls, enhancing response times and ensuring accurate call documentation. Skilled in telecommunications and active listening, I excel in high-pressure environments, resolving complex issues while maintaining exceptional customer service. Committed to continuous improvement and effective communication in public safety operations.
Overview
5
5
years of professional experience
Work History
Emergency Dispatc
Johnson Controls
11.2024 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
Benefits Specialist
Everise
05.2023 - 10.2024
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Call Center Representative
Intouch CX
04.2022 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Certified Swing Manager
McDonald’s
11.2019 - 03.2022
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
Education
High Diploma -
Work Force Advantage Academy
Orlando, FL05.2022
Skills
- Customer service
- NCIC database
- Situational awareness
- Employee supervision
- Public safety
- Information gathering
- Memory retention
- Accuracy and precision
- Telecommunications
- Quality assurance
- Typing speed
- Emergency procedures
- Quick response time
- Problem-solving
- Computer skills
- Active listening
- Verbal and written communication
- Information intake
- Call management
- EMS dispatch
- Excellent communication
Timeline
Emergency Dispatc
Johnson Controls
11.2024 - Current
Benefits Specialist
Everise
05.2023 - 10.2024
Call Center Representative
Intouch CX
04.2022 - 03.2023
Certified Swing Manager
McDonald’s
11.2019 - 03.2022
High Diploma -
Work Force Advantage Academy
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