Blanca Rivas
Frederick
Summary
Adept at fostering positive customer experiences, I excelled as a Bilingual Customer Service Representative at Otter Products LLC, where my proficiency in Spanish and English and strong active listening skills led to significant customer satisfaction. Recognized for outstanding performance, I seamlessly integrated problem-solving with effective communication, enhancing client support and operational efficiency.
Overview
20
20
years of professional experience
Work History
Bilingual Customer Service Representative
Otter Products LLC
Frederick
05.2016 - 02.2021
- Addressed and resolved customer inquiries complaints empathetically and professionally.
- Recognized and rewarded for outstanding work performance to cultivate a positive and collaborative customer service culture.
- Accurately documented, researched and resolve customer service issues.
- Processed customer account changes with proprietary software.
- Educated customers on how best utilize their purchased products or services.
Bilingual Customer Service Representative
Elwood Staffing
Longmont
08.2015 - 05.2016
- Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Asked open-ended questions to assess customer needs.
- Built long-term customer relationships and advised customers on purchases and promotions.
Bilingual Bank Teller
US Bank
Thornton
11.2007 - 07.2008
- Handled all customer relations issues in a gracious manner and in accordance.
- Skilled at receiving and processing bank transactions.
- Knowledge of proper cash handling procedures.
- Educated customers about different types of banking services available at the branch.
- Performed cash handling duties including counting currency, coins and checks.
Patient Service Representative
Salud Family Health Centers
Longmont
03.2001 - 08.2006
- Screened patients for eligibility for state, local and federal assistance programs.
- Answered incoming calls in a professional manner.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Obtained informed consent and payment documentation from patients and filed in system.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
Education
High School Diploma -
Inglewood High School
Inglewood, CA5 1999
Skills
- Proficient in Spanish and English
- Strong active listening skills
- Detail Oriented
- MS Windows Proficient
- Call center experience
- Problem-solving
- Data entry
- Customer support
- Fluent bilingualism
Education and Training
other
Timeline
Bilingual Customer Service Representative
Otter Products LLC
05.2016 - 02.2021
Bilingual Customer Service Representative
Elwood Staffing
08.2015 - 05.2016
Bilingual Bank Teller
US Bank
11.2007 - 07.2008
Patient Service Representative
Salud Family Health Centers
03.2001 - 08.2006
High School Diploma -
Inglewood High School
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