BLANCA PINO
Broomfield
Summary
Bilingual English-Spanish professional with experience in business ownership, customer service, sales, financial administration, and community outreach. Proven ability to build strong customer relationships, manage business operations, maintain accurate records, and communicate effectively with diverse populations. Experienced in retail management, sales, office support, and financial stewardship. Authorized to work in the United States as a Permanent Resident.
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner / Manager
Independent Cupcake Retail Business
Peru
09.2007 - 12.2015
- Owned and operated a successful cupcake retail business for eight years.
- Managed customer service, inventory, purchasing, sales, and daily operations.
- Maintained financial records and handled cash management.
- Developed strong relationships with customers and suppliers.
- Oversaw business administration and marketing activities.
Sales & Customer Service Representative
Call Center Service
Peru
10.2008 - 10.2009
- Provided sales and customer support services for clients including a major beverage company and a telecommunications provider.
- Assisted customers with products, services, and account inquiries.
- Met performance goals while maintaining high customer satisfaction.
- Resolved customer concerns professionally and efficiently.
Education
Bachelor's Degree -
Catolica Santa Maria University
PeruSkills
- Fluent Spanish / Advanced English
- Customer Service & Client Relations
- Small Business Management
- Financial Record Keeping
- Administrative Support
- Microsoft Office (Excel, Word, Outlook)
- Cash Handling & Reconciliation
- Community Outreach
- Team Collaboration
- Customer relations
- Relationship building
- Client service
- Service quality assurance
- Client engagement optimization
- Customer service management
- Customer retention
Certification
- Excel course (6 weeks)
Community Service
Indigenous Community Development Program, Community Outreach Volunteer, Peru, 2018-01, 2026-01, Served indigenous communities through educational and outreach programs for approximately eight years., Built positive relationships with community members from diverse backgrounds., Assisted with community development initiatives and support services., Demonstrated leadership, communication, and organizational skills.
ADDITIONAL INFORMATION
- U.S. Permanent Resident (Green Card Holder)
- Fluent in Spanish and Advanced English
- Microsoft Word, Excel, Outlook
- Available for Full-Time Employment
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales & Customer Service Representative
Call Center Service
10.2008 - 10.2009
Owner / Manager
Independent Cupcake Retail Business
09.2007 - 12.2015
Bachelor's Degree -
Catolica Santa Maria University