Blake Rarog

Operations Manager

Kodiak Transportation

05.2021 - 08.2024

Managed transportation operations to achieve timely and accurate delivery of goods and services by implementing strategies like leveraging real-time data and analytics, utilizing technologies like GPS to monitor vehicle locations and traffic conditions, consistent communication, and having contingency plans ready to address unforeseen circumstances.
Used critical thinking to break down problems into smaller parts to identify the underlying issues, ask probing questions to ensure clarification, evaluate solutions, and make timely decisions.
Developed and maintained courteous and effective working relationships with external vendors and suppliers through listening, open discussions to maintain transparency, and respect.
Collaborated with cross-functional teams to streamline logistics operations and enhance service delivery by fostering a collaborative environment, leveraging technology tools and platforms to align cross-functional efforts in achieving common goals.
Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally, getting to know my customers better by meeting face-to-face or over a Zoom call.
Demonstrated strong organizational and time management skills while managing multiple projects by using tools to integrate the timelines to identify overlaps and possible risks, and leveraging tools for scheduling meetings, delegating tasks, and delivering effective communication. The Eisenhower Matrix and the Pomodoro technique help me prioritize tasks and focus on intervals to complete tasks on time.
Learned and adapted quickly to new technology and software applications by understanding the purpose and scope of the technology. Leverage industry blogs, tutorials, online forums, interactive tutorials, process flows, and job aids.
Maximized profitability with diligent price negotiation tactics that balanced client expectations with company objectives to secure favorable contracts for long-term success by finding a common ground or trade-offs.

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