Blake Paulus

• Managed home repair projects from start to finish for residential clients.
• Developed strong client relationships through effective communication and service delivery.
• Coordinated scheduling and logistics for multiple simultaneous repair jobs.
• Conducted thorough assessments of client needs to provide tailored solutions.
• Executed a variety of repair tasks including plumbing, electrical, and carpentry work.
• Built and enhanced relationships with clients to boost revenue.

Overview:

Results-driven Septic/Drain Technician with a strong emphasis on sales and customer service in the wastewater management industry. Proven ability to identify and fulfill customer needs while achieving sales targets through exceptional service and product knowledge. Experienced in managing client relationships, conducting assessments, and providing tailored solutions for septic and drain systems.

Key Responsibilities:

• Consultative Selling: Conduct thorough site assessments to understand client requirements, offering customized solutions that address their unique needs while maximizing revenue potential.

• Consultative Selling: Conducted thorough site assessments to identify client requirements, delivering customized solutions that addressed unique needs and enhanced revenue opportunities.

• Client Relationship Management: Build and sustain strong relationships with clients, ensuring high levels of customer satisfaction and repeat business through effective follow-ups and service delivery.

• Commission-Based Performance: Achieve and exceed monthly sales targets based on a commission structure, demonstrating a strong ability to close sales and upsell services.

• Commission-Based Performance: Achieved and exceeded monthly sales targets through effective closing and upselling strategies, showcasing strong sales proficiency.

• Reporting and Documentation: Maintain accurate records of client interactions, sales activities, and service delivery to support performance tracking and reporting to management.

• Team Collaboration: Collaborated with operational teams to ensure seamless service delivery, promptly addressing customer concerns and enhancing overall satisfaction.

Achievements:

•Consistently among top performers in closing percentage with multiple months closing 100%

• among top performers in service sales holding the top two records for services sales company wide

•among the highest reviewed technicians company wide

• Assist in fabrication and painting of materials and deliver items to job sites.
• Coordinated deliveries with job foreman to align logistics with project schedules.
• Maintain a professional attitude and appearance for the company.

• Pick up / load materials to be delivered for oil field operations / deliver goods in a timely manner.
• Follow all rules and regulations in regards to oilfield.
• Coordinated material drop-offs with on-site personnel to ensure timely deliveries.

• Set up and tore down manufactured homes to prepare sites for occupancy.
• Completed roofing, siding, drywall, plumbing, and minor electrical work.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.