Blake Hunter
Colorado Springs
Summary
Dynamic professional with a proven track record at Jimmy Johns, excelling in employee training and customer service. Adept at fostering team collaboration and enhancing operational efficiency. Recognized for resolving customer issues effectively and implementing process improvements, ensuring high satisfaction and a motivated workforce. Strong communicator with exceptional leadership skills.
Overview
4
4
years of professional experience
Work History
Person in Charge
Jimmy Johns
Fort Carson
12.2023 - Current
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained new employees on procedures, menu items, and customer service skills.
- Maintained cleanliness and organization of workstations throughout the shift.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Established strong relationships with customers through effective communication techniques.
- Identified training needs within the team and developed appropriate training plans.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Inshop
coyote den cafe
Penrose
07.2021 - 07.2023
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained clean work area to ensure safety and organization.
- Monitored equipment performance and reported issues to supervisors promptly.
- Followed standard operating procedures to minimize errors and enhance efficiency.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
- Worked closely with other members of the team to meet deadlines and goals set by management.
Education
High School Diploma -
Fountain Fort Carson
Fountain, CO03-2023
Skills
- Employee training
- Customer service
- Team leadership
- Time management
- Effective communication
- Problem solving
- Task prioritization
- Motivation skills
- Team management
- Effective leadership
- Task delegation
- Adaptability and flexibility
- Process improvements
Timeline
Person in Charge
Jimmy Johns
12.2023 - Current
Inshop
coyote den cafe
07.2021 - 07.2023
High School Diploma -
Fountain Fort Carson
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