Blake Harrison
Highlands Ranch
Summary
Results-driven Network Planning Engineer with expertise in network troubleshooting and traffic engineering. Proven ability to analyze traffic patterns and mentor junior engineers, enhancing overall team performance and operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Network Planning Engineer II
Charter Spectrum Communications
10.2023 - 07.2026
- Collaborated with cross-functional teams to identify and address network capacity issues.
- Analyzed traffic patterns and utilization metrics to improve overall network performance.
- Worked on "IPES" to facilitate the network change from TDM to SIP.
- Worked to decommission and recoup telephony equipment from Collocations, head-ends, and Hubs
- Created tickets with responsible teams (ISP, ENT, and OSP) to Build/decommission the network
- Developed comprehensive documentation for network configurations, enhancing knowledge sharing within my team and other teams we collaborated with.
- Mentored junior engineers on best practices in network design and analysis methodologies.
Telephony Engineer
Peerless Communications
08.2020 - 10.2023
- Monitored incident alert systems during both normal hours and after - hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Provided status updates to keep upper management informed and to reach goals.
- engaged in advanced training and increased troubleshooting knowledge for resolution of highly complex customer issues.
- communicated clearly, articulately and patiently with customers requiring support.
- triaged incoming support tickets, prioritizing requests based on severity and potential operation disruptions.
NOC Tier 1 Engineer
Level 3
06.2019 - 08.2020
- Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy.
- Worked with both Level 3 and Centurylink to implement system integration projects and insured the smooth transition into one central team.
- maintained up-to-date asset management records,recording new procurements, hardware assignments and asset recoveries.
- provided exemplary helpdesk service and support to assist customers.
Education
High School Diploma -
Thunder Ridge Highschool
Highlands Ranch, CO05-2017
Skills
- Data center and systems infrastructure
- Fiber optic technologies
- Network troubleshooting
- Wireless networking
- Communication and and Team Collaboration
- Traffic engineering
- Critical Thinking
- Good Work Ethic
Certification
- CompTIA A+
- Actively working towards CCNA
Timeline
Network Planning Engineer II
Charter Spectrum Communications
10.2023 - 07.2026
Telephony Engineer
Peerless Communications
08.2020 - 10.2023
NOC Tier 1 Engineer
Level 3
06.2019 - 08.2020
High School Diploma -
Thunder Ridge Highschool