Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Biridiana Dominguez

Colorado Springs

Summary

Dynamic professional with extensive experience in customer service and reception at JD Drywall. Proven organizational skills and effective time management led to enhanced client satisfaction and loyalty. Adept at data entry and handling high-stress situations, consistently achieving positive outcomes while maintaining a welcoming environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

JD Drywall
01.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Representative

Boost Mobile
06.2019 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Housekeeping Technician

Commercial Cleaning Technicians
01.2018 - 04.2019
  • Performed deep-cleaning tasks periodically to maintain a pristine environment for guests and staff alike.
  • Increased efficiency in completing tasks by creating a daily checklist for each assigned area.
  • Managed time effectively to complete all assigned tasks within scheduled shifts without compromising quality.
  • Collaborated with the maintenance team to address any necessary repairs or concerns promptly.

Education

Majoring in Radiology

Pueblo Community College
Pueblo, CO

Dental Assisting

Colorado Dental Assisting School
6110 Barnes Rd, Colorado Springs, CO 80922
03-2020

High School Diploma -

Atlas Preparatory School
1450 Academy Park Loop, Colorado Springs, CO 80910
05-2018

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Certification

  • [Area of certification] Training - [Timeframe]

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

JD Drywall
01.2021 - Current

Customer Service Representative

Boost Mobile
06.2019 - 08.2021

Housekeeping Technician

Commercial Cleaning Technicians
01.2018 - 04.2019

Majoring in Radiology

Pueblo Community College

Dental Assisting

Colorado Dental Assisting School

High School Diploma -

Atlas Preparatory School

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Biridiana Dominguez