Billy Thornburg
Denver
Summary
Dedicated professional with extensive experience in logistics and event management. Skilled in team leadership, customer relationship management, and operational improvements. Committed to driving team performance and fostering client satisfaction through effective training and communication.
Overview
42
42
years of professional experience
Work History
Truck Driver
McClane Food Services
Commerce City, CO
05.1984 - Current
- Operated heavy-duty trucks to transport food products efficiently across designated routes.
- Ensured compliance with safety regulations and company policies during transportation processes.
- Conducted routine vehicle inspections, maintaining optimal performance and safety standards.
- Communicated effectively with dispatchers to coordinate delivery schedules and resolve issues.
- Trained new drivers on safe driving practices, company policies, and efficient load management techniques.
- Developed relationships with clients through professional communication, fostering customer satisfaction and repeat business opportunities.
Event Venue Manager
Argus Event Staffing
Denver, CO
08.2013 - 02.2026
- Led venue operations, ensuring seamless execution of events and adherence to safety protocols.
- Coordinated logistics, managing schedules and resource allocation for optimal event flow.
- Trained staff on operational procedures, enhancing team performance and service delivery.
- Developed relationships with vendors, negotiating contracts to optimize service offerings and costs.
- Implemented process improvements that increased efficiency in event setup and breakdown activities.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues. My team was awarded "Best event staff" by Westword magazine in 2023.
- Managed staff scheduling and training to ensure a high level of service quality at all times.
- Supervised events from start to finish using effective crowd control methods.
- Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
- Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Education
High School Diploma -
Widefield Senior High School
Widefield COTimeline
Event Venue Manager
Argus Event Staffing
08.2013 - 02.2026
Truck Driver
McClane Food Services
05.1984 - Current
High School Diploma -
Widefield Senior High School