Summary
Work History
Skills
Timeline
Generic

Billy Thompson

Retail Grocery
Castle Rock,CO

Summary

Dynamic and results-driven professional with extensive experience at Starbucks and Panda Express. Proven ability in team supervision and problem-solving, enhancing workplace culture and efficiency. Skilled in production reporting and customer service management, consistently achieving high standards in food quality and service during peak hours.

Work History

Shift Leader

Starbucks
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.

Cook Shift Leader

Panda Express Restaurant Group
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Streamlined food preparation tasks for more efficient service during peak hours.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.

Prep Line Cook

Thai Gold
  • Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
  • Maintained a comprehensive knowledge of ingredients used in each dish to confidently answer customer inquiries about allergens or modifications.
  • Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
  • Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.

Skills

Problem-solving

Production reporting

Equipment troubleshooting

Customer service management

Team supervision

Positive attitude

Timeline

Shift Leader

Starbucks

Cook Shift Leader

Panda Express Restaurant Group

Prep Line Cook

Thai Gold

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