Billy Rodriguez

Server & Server Trainer | Texas Roadhouse

• Provided exceptional customer service in a fast-paced, high-volume restaurant while efficiently managing multiple tables and competing priorities.
• Trained and coached new servers on restaurant procedures, customer service standards, menu knowledge, order accuracy, and point-of-sale operations.
• Guided new employees through onboarding and hands-on training, providing feedback and support to help them become confident and independent team members.
• Served as a role model for professionalism, teamwork, communication, and maintaining high service standards during busy shifts.
• Accurately processed food and beverage orders, handled cash and credit-card transactions, and ensured timely and accurate service.
• Addressed guest questions and concerns professionally, using problem-solving skills to resolve issues and maintain a positive dining experience.
• Collaborated with kitchen staff, servers, hosts, and management to maintain efficient operations and a strong team environment.

Server | Los Dos Portillo’s

• Provided friendly, professional service to guests while managing multiple tables and maintaining an efficient workflow.
• Accurately took food and beverage orders, communicated special requests, and ensured orders were delivered correctly and promptly.
• Assisted guests with menu selections and provided recommendations to create a positive dining experience.
• Processed cash and credit-card transactions accurately while following restaurant policies and procedures.
• Responded to customer questions and concerns professionally and worked to resolve issues promptly.
• Collaborated with kitchen staff, servers, and management to maintain smooth operations during busy shifts.
• Maintained clean, organized dining and service areas while following food safety and sanitation standards.

Server | Smoking Dave’s BBQ and Brew

• Delivered friendly, attentive service to guests while managing multiple tables and maintaining a positive dining experience.
• Accurately took food and beverage orders, communicated special requests, and coordinated with kitchen staff to ensure timely service.
• Educated guests on menu items and provided recommendations based on customer preferences.
• Processed cash and credit-card transactions accurately while following restaurant policies and procedures.
• Addressed guest questions, concerns, and special requests professionally and efficiently.
• Maintained clean, organized dining and service areas while following food safety and sanitation standards.
• Collaborated with servers, kitchen staff, bartenders, and management to maintain efficient operations during busy shifts.

Server | HuHot

• Delivered attentive service to guests, effectively managing multiple tables in a fast-paced restaurant to enhance dining experiences.
• Recorded accurate food and beverage orders, clarifying menu options and dining procedures to ensure guest satisfaction.
• Communicated effectively with kitchen and front-of-house staff to ensure accurate and timely service.
• Processed cash and credit-card transactions accurately and followed established payment procedures.
• Addressed guest questions, concerns, and special requests with professionalism, fostering a customer-focused atmosphere.
• Maintained clean, organized dining areas and followed food safety, sanitation, and restaurant standards.
• Worked effectively as part of a team while prioritizing tasks and maintaining a positive guest experience during busy shifts.

Server | Rib City

• Provided friendly, attentive service to customers in a fast-paced restaurant environment while managing multiple tables and priorities.
• Accurately took food and beverage orders, communicated requests to kitchen staff, and ensured orders were delivered correctly and efficiently.
• Processed customer payments and handled cash and credit-card transactions accurately.
• Addressed customer questions, concerns, and special requests professionally to create a positive dining experience.
• Maintained clean, organized dining areas and followed food safety, sanitation, and restaurant procedures.
• Collaborated with servers, kitchen staff, and management to maintain efficient service during busy periods.
• Demonstrated strong communication, teamwork, time management, and problem-solving skills while working in a high-volume environment.

Server | IHOP

• Delivered friendly, attentive customer service while managing multiple tables in a fast-paced, high-volume restaurant environment.
• Accurately took food and beverage orders, communicated special requests, and ensured timely and accurate service.
• Processed cash and card payments while maintaining accuracy and following company procedures.
• Responded professionally to customer questions, concerns, and requests to ensure a positive dining experience.
• Collaborated with kitchen staff, servers, hosts, and management to maintain efficient restaurant operations.
• Maintained clean, organized, and welcoming dining areas while following food safety and sanitation standards.
• Demonstrated strong communication, time management, teamwork, and problem-solving skills while balancing multiple responsibilities.

Crew Trainer | McDonald’s

• Trained and coached new crew members on customer service, food safety, restaurant procedures, and company standards.
• Supported new employees during onboarding and helped them develop the skills needed to work independently and efficiently.
• Led by example in a fast-paced environment while maintaining high standards for accuracy, cleanliness, and customer service.
• Assisted management with daily restaurant operations, including coordinating crew members and maintaining smooth workflow during busy periods.
• Provided guidance and feedback to team members to improve performance, teamwork, and adherence to company procedures.
• Handled customer needs professionally and helped resolve issues while maintaining a positive and welcoming environment.

Mathematical & Numerical Skills

• Strong mathematical and numerical reasoning skills with excellent accuracy and attention to detail.
• Comfortable performing calculations, analyzing numerical information, and solving problems efficiently.
• Able to work accurately with numbers, measurements, percentages, and financial transactions
• High School - Graduated in 2012
• 3.5 GPA