Billy Haumpy
Lone Tree
Summary
Results-driven Service Manager with expertise in vendor management, policy implementation, and property maintenance. Proven ability to enhance customer satisfaction through effective problem resolution and team leadership.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Service Manager
Advenir at french quarter
Aurora
08.2020 - 02.2026
- Managed daily operations of property, ensuring high-quality service and maintenance.
- Supervised staff performance, providing training and support for effective service delivery.
- Implemented policies to enhance resident satisfaction and community engagement initiatives.
- Coordinated maintenance requests, ensuring timely responses and efficient resolutions.
- Developed schedules for staff to optimize coverage during peak hours and events.
- Handled resident inquiries and complaints, fostering positive relationships within the community.
- Collaborated with vendors to manage contracts and ensure quality service standards.
- Conducted regular inspections of property facilities to maintain safety and cleanliness standards.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created standard operating procedures for all service functions.
- Monitored service performance metrics to identify areas of improvement.
- Trained new employees on the use of customer relationship management software systems.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Ensured compliance with applicable laws and regulations related to services provided.
- Guided department employees on changes from management.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Senior Technical Lead
bhmanagement
denver
06.2018 - 08.2020
- help and train new employees.
Maintenance Technician
amc,managment
Denver
05.2014 - 06.2018
- Conducted preventive maintenance on plumbing and electrical systems to ensure functionality.
- Responded swiftly to maintenance requests, addressing issues in a timely manner.
- Collaborated with team members to troubleshoot and resolve equipment malfunctions efficiently.
- Maintained accurate records of repairs and maintenance activities for compliance purposes.
- Adhered to safety protocols while performing maintenance tasks to promote workplace safety.
- Operated hand and power tools to complete repairs.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
Education
Graduate Certificate - Carpentry
Caddo-kiowa Vo Tech
Fort Cobb, OK05-1996
High School Diploma -
Carnegie High
Carnegie, OK05-1994
Skills
- Service operations
- Team leadership
- Customer service
- Vendor management
- Policy implementation
- Property maintenance
Certification
universal EPA
References
References available upon request.
Timeline
Service Manager
Advenir at french quarter
08.2020 - 02.2026
Senior Technical Lead
bhmanagement
06.2018 - 08.2020
Maintenance Technician
amc,managment
05.2014 - 06.2018
Graduate Certificate - Carpentry
Caddo-kiowa Vo Tech
High School Diploma -
Carnegie High