Billie "Zoë" Fail
Boulder
Summary
Offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
Account Manager
Bron Aerotech
06.2022 - 10.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through NetSuite.
- Served customers with knowledgeable, friendly support at every stage.
Dispatch CSR
Waitr
03.2017 - 12.2021
- To ensure a smooth daily operation by directing multiple markets and assigning orders to the drivers within each market
- Manage customer, restaurant clients, and drivers if problems arise in the supply chain
- Provide refunds, reassurance, and redirection when applicable
- Verifying delivery times, Order Pick-up ETA, and Deliveries Per Driver
- Assign driver compensation to incentives drivers to pick up orders
- All the above while ensuring no market falls behind in our daily goals, requiring an extreme focus to detail, impeccable communication, and other many other skills
- Process over 400 orders in a shift
- Created Dispatch Training Program and Procedures
Caterer/ Event Staff
Cajundome Con. Center
10.2015 - 03.2020
- Made the Event Lead/ Captain for the Mardis Graz Festival season for five years
- Instructed others in the company procedures for handling of alcohol, and food products
- Provided instructions for the event set up, coordination, and closure
Sales Associate
Forever 21
05.2014 - 08.2014
Data Entry Clerk
Current Publishing
08.2011 - 01.2012
- Organized and customized over 3,200 Customer Profiles
Customer Care Rep.
Ryla Call Center
01.2011 - 08.2011
Education
Associate of Arts - Studio Arts
Front Range Community College
Westminster, CO09.2024
General Education Diploma -
Lafayette High School
Lafayette, LaSkills
- Customer relations
- Complaint resolution
- Call center experience
- Technical troubleshooting
- Account management
- Critical thinking
Websites
Accomplishments
- Process over 400 orders in a shift (Waitr)
- Organized and customize over 3,200 Customer Profiles (Current)
- Created Dispatch Training Program and Procedures (Waitr)
Roles And Responsibilities
- To ensure a smooth daily operation by directing multiple markets and assigning orders to the drivers within each market.
- Manage customer, restaurant clients, and drivers if problems arise in the supply chain.
- Provide refunds, reassurance, and redirection when applicable.
- Verifying delivery times, Order Pick-up ETA, and DpD.
- Assign driver comp. to incentives drivers to pick up orders.
- Ensure no market falls behind in our daily goals.
References
Available upon request.
Leadership Experience
- Lead training classes for all new employees for Waitr with the dispatch SOP that I helped update.
- At Walmart, trained new employees in inventory, shelving, and daily schedule practices.
- Event Lead/ Captain for the Mardis Graz Festival season for five years, instructing others in company procedures.
Timeline
Account Manager
Bron Aerotech
06.2022 - 10.2025
Dispatch CSR
Waitr
03.2017 - 12.2021
Caterer/ Event Staff
Cajundome Con. Center
10.2015 - 03.2020
Sales Associate
Forever 21
05.2014 - 08.2014
Data Entry Clerk
Current Publishing
08.2011 - 01.2012
Customer Care Rep.
Ryla Call Center
01.2011 - 08.2011
General Education Diploma -
Lafayette High School
Associate of Arts - Studio Arts
Front Range Community College