Beverly Murray
Steamboat Springs
Summary
Experienced professional and leader driving operational excellence and strategic growth. Demonstrated success in fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager
TAHK OMAKASE SUSHI
06.2022 - 03.2025
- Orchestrated the redesign of the inventory management system, leading to a 20% decrease in labor and cost savings of $10,000 annually by utilizing data driven decision-making and vendor negotiations
- Implemented advanced reservation technology and customer engagement strategies, resulting in a 25% increase in repeated diners and a 30% enhancement in overall customer satisfaction ratings
- Spearheaded the training program service staff, boosting service efficiency by 15% and reducing customer wait times by 20%, while maintaining a focus on the Omakase dining experience
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
SLOPESIDE GRILL, YAMA and LOS LOCOS
06.2017 - 10.2021
- Worked with the QuickBooks to manage and streamline accounts payable, accounts receivable, and payroll processes
- Orchestrated daily operations across three restaurants, leading a diverse teams of 50+ employees to deliver experiences and maintain an average customer satisfaction score of 4.8 out of 5 over 12-months period
- Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Location Manager
THUNDERHEAD
11.2006 - 06.2017
- Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures
- Arranged accommodations, catering services, and other logistical needs for cast and crew at remote locations
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control, saving 10% in labor in 6 months.
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
Education
ASSOCIATE - Science - Mathematics, Minor in Apparel Design and Technology
Purdue University
West Lafayette, INSkills
- Conflict Resolution
- Operational Oversight
- Collaborative Team Member
- Effective Multi-Task Management
- Skilled Team Leader
- Leadership and team building
- Time management
Timeline
General Manager
TAHK OMAKASE SUSHI
06.2022 - 03.2025
General Manager
SLOPESIDE GRILL, YAMA and LOS LOCOS
06.2017 - 10.2021
Location Manager
THUNDERHEAD
11.2006 - 06.2017
ASSOCIATE - Science - Mathematics, Minor in Apparel Design and Technology
Purdue University
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