Bitelihem Benti
Aurora
Summary
Dedicated professional with strong interpersonal skills and a proven track record in customer service and time management. Capable of adapting to challenges while enhancing brand reputation. Committed to fostering positive customer experiences and supporting organizational growth through effective practices. Eager to contribute to team success and achieve organizational objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Soar Autism Center
Aurora
03.2025 - Current
- Implemented individualized behavior intervention plans for children with autism.
- Provided direct one-on-one instruction to children with autism across various settings.
- Engaged clients in therapeutic activities that promoted social skills development.
- Maintained safe, supportive environment for clients during sessions, fostering trust and progress.
- Collaborated with therapists to assess client progress and adjust intervention strategies.
- Tracked data to monitor progress of student goals and objectives.
- Documented session notes and client interactions for team review and planning.
- Facilitated family training sessions on behavior management techniques, empowering families to support client progress.
Home Health Caregiver
Public Partnerships
04.2024 - 06.2025
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Provided healthcare services in clients' homes, ensuring continuity of care and individualized attention.
- Delivered compassionate and attentive care, significantly enhancing patient comfort and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Developed meal plans based on dietary requirements and preferences, ensuring optimal nutritional intake for each patient.
Caregiver
Eastern Star Masonic Retirement Community
04.2020 - 01.2025
- Supported clients in activities of daily living to enhance independence and improve quality of life.
- Provided dressing guidance, grooming assistance, meal preparation, and medication reminders to ensure client well-being.
- Cultivated strong relationships with clients to offer emotional support and foster companionship.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
Server
Jamba Juice
05.2018 - 09.2019
- Delivered food and beverages promptly while prioritizing customer needs to enhance dining experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints professionally to maintain positive relationships and ensure satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Trained new hires on restaurant standards and best practices to support team integration and service quality.
Education
Associate of Science - Nursing
Community College of Denver
Denver, CO05-2028
Skills
- Behavior management
- Patient care
- Patient support
- Empathy in practice
- Adaptability in care
- Commitment to care
- Time management
- Multitasking skills
- Customer service excellence
- Customer service
- Communication skills
- Ethical standards
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Languages
- English
- Spanish
- Amharic
Timeline
Registered Behavior Technician
Soar Autism Center
03.2025 - Current
Home Health Caregiver
Public Partnerships
04.2024 - 06.2025
Caregiver
Eastern Star Masonic Retirement Community
04.2020 - 01.2025
Server
Jamba Juice
05.2018 - 09.2019
Associate of Science - Nursing
Community College of Denver