Betina Hammill
Peyton
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Eager to leverage strong skills in a fast-paced environment, contributing to a team dedicated to enhancing client experiences from the initial point of contact.
Overview
16
16
years of professional experience
Work History
CASHIER
King Soopers
12.2023 - Current
- Welcomed and assisted customers with product inquiries, enhancing the shopping experience.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Implemented checkout process improvements, reducing wait times for customers.
- Contributed to store promotions by effectively communicating sales and discounts to customers.
- Mentored new employees on cashier duties, best practices, and customer service standards.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked flexible schedule and extra shifts to meet business needs.
AGENCY BUSINESS ADMINISTRATOR
Mutual Of Omaha
12.2019 - 11.2023
- Assisted a team of administrators and many agents in a division with multiple tasks.
- Coordinated multiple projects that were weekly, monthly, and yearly; for example, marketing material, and reaching out to their clients by mail or email.
- Assisted in keeping all clients' Salesforce profiles up to date and organized.
- Follow policy applications from start to finish to ensure they are turned in and accepted in a timely manner for the agents to be paid.
- Assisted the Hiring Manager with the recruitment of new agents.
- Coordinated cross-functional teams to ensure project alignment and timely execution of objectives.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition with hearsay for social media accounts.
- Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
- Contributed to the launches of new products by managing inventory and coordinating mailing.
- Observed all laws, regulations and other applicable obligations.
- Assisted with reports, presentations, and other materials.
- Oversaw appointment scheduling and itinerary coordination for both agents and clients.
ADVISOR ASSISTANT
Multiple Advisors
07.2017 - 12.2019
- An assistant to three advisors.
- Supported advisors during client meetings, taking detailed notes and preparing necessary materials beforehand.
- Transferred client paper files to Salesforce, optimizing workflow, communication. Maintained records of client interactions and account details.
- Assisted advisors in preparing financial plans and investment proposals.
- Maintained a strong knowledge base of industry trends and changes to provide relevant information to clients.
- Enroll customers up for services and ensure they have all the details they need.
- Coordinated client meetings, ensuring seamless communication and information flow.
AUTOMOTIVE SERVICE ASSOC
Walmart
06.2017 - 03.2018
- Assist customers with their vehicles for oil changes, new tires, and old tires.
- Help them by deciding which packages or deals best suit them now and for later.
- Inside, work the register either by checking in or out customers, answering questions, or stocking the sales floor.
- Collaborated with team members to optimize workflow and ensure efficient operations during peak hours.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Maintained clean and organized workspaces to promote safety and efficiency.
INVOICING OFFICE ASSOC
Walmart
04.2013 - 08.2016
- Managed daily office operations, ensuring efficient workflow and organization.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Processed purchase orders and invoices, ensuring accuracy in financial transactions.
- Conducted regular audits of invoice entries to maintain compliance with company policies and regulatory standards.
- Ensured compliance with company policies and applicable regulations related to invoicing procedures, maintaining accurate records as needed.
- Communicated effectively with vendors regarding payment terms and invoice-related inquiries, fostering positive relationships that benefited both parties.
PHARMACY CASHIER to TECHNICIAN
Walmart
11.2009 - 04.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and answered inquiries effectively.
- Ensured compliance with pharmacy policies and procedures during sales interactions.
- Collaborated with pharmacy team to support inventory management and product availability.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Provided excellent customer service by answering inquiries and resolving issues promptly.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Ensured adherence to regulatory standards through regular audits of pharmacy practices.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
GED -
Colorado Springs
Colorado Springs, COSkills
- Positive, Friendly, Energetic, Approachable
- Fast Learner, Adapt to Changes, Multitasker
- Organized, Attention to Detail
- Customer and Team Oriented
- Research and Resolve, Critical Thinking
- Active Listening and Ask Questions
- Phones, Computer, Fax, Scan, Copy, Filing
- Microsoft, Google Drive, Salesforce
Volunteer Experience
- Pioneer Baseball and Softball Association, President, 2017-Current (VP 2016-2017), non-profit baseball and softball league
Involves 7 towns and about 400-450 kids playing. I work with each towns representatives, organizing teams, schedules, rules, fundraisers and more.
- Peyton Youth Sports, Director for baseball/softball, President, 2015-2023, non-profit youth sports
I managed the 501c3 non-profit youth sports program. We have directors that I help guide and make sure they have all the tools they need to succeed with the sport they run. Behind the scenes I run the website, from registrations to payments and rosters. I also handle all the bills, payments in and out and make sure everything is accounted for.
- Youth Baseball/Softball and Basketball Coach, 2012-2020,
I have coached our youth in baseball/softball and in basketball. I plan practices and games ahead of time to help keep the players active and interested. As well as keeping the parents up to date with our schedules and any concerns.
ABOUT
I am 43 years old, together with my husband for 20 years, we have 4 kids, ages 16-24. We are family oriented, active, into sports, and involved with our community.
Timeline
CASHIER
King Soopers
12.2023 - Current
AGENCY BUSINESS ADMINISTRATOR
Mutual Of Omaha
12.2019 - 11.2023
ADVISOR ASSISTANT
Multiple Advisors
07.2017 - 12.2019
AUTOMOTIVE SERVICE ASSOC
Walmart
06.2017 - 03.2018
INVOICING OFFICE ASSOC
Walmart
04.2013 - 08.2016
PHARMACY CASHIER to TECHNICIAN
Walmart
11.2009 - 04.2013
GED -
Colorado Springs