Bethany-Noel Hammond
Morrison
Summary
Property management leader with 11+ years of experience overseeing multi-site residential and affordable housing portfolios while driving strong resident and stakeholder retention. Certified Tax Credit Specialist recognized for improving portfolio performance through data-driven decision making, operational optimization, and cross-functional collaboration. Experienced in centralized portfolio management, vendor and budget oversight, and building systems that strengthen long-term client relationships while supporting consistent occupancy and revenue performance across geographically dispersed assets.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Centralized Portfolio Manager
Zellis Residential
01.2026 - Current
- Lead a centralized international support team responsible for operational workflow and service delivery across a 2,500+ unit residential portfolio.
- Monitor portfolio health metrics including occupancy, leasing velocity, delinquency trends, and operational KPIs to guide property managers and maintain strong performance.
- Partner with regional leadership and on-site teams to resolve operational challenges, improve resident satisfaction, and strengthen retention.
- Centralized leasing and administrative workflows across multiple properties, improving reporting accuracy and operational efficiency.
- Serve as the coordination hub between international support staff, property teams, and leadership to maintain alignment on portfolio goals.
Portfolio Assistant
Zellis Residential
02.2020 - 01.2026
- Supported operations for a scattered-site residential portfolio, aligning budgets, vendor scopes, and operational plans with asset-level performance goals.
- Coordinated leasing activity, rent collections, delinquency resolution, and legal actions while helping maintain approximately 90% portfolio occupancy.
- Led the portfolio-wide rollout of Yardi, training 50+ team members and improving reporting accuracy by 25% while reducing processing errors.
- Coordinated capital improvement and maintenance initiatives across properties including contractor sourcing, bid comparisons, and timeline management.
- Monitored operating budgets and vendor performance to support cost control and operational efficiency.
Leasing & Property Operations
Residential Portfolio
- Conducted property tours, negotiated leases, and implemented marketing strategies that increased leasing inquiries by 25% and achieved full occupancy at several properties.
- Coordinated preventative maintenance and unit turn schedules, reducing vacancy downtime and improving property readiness.
- Implemented resident service initiatives that improved satisfaction and strengthened resident retention.
Luxury Travel Consultant
- Designed bespoke travel experiences for high-net-worth clients, coordinating logistics across global hotels, airlines, and service providers.
- Negotiated vendor agreements that secured preferred pricing and premium service standards supporting long-term client retention.
- Served as the primary liaison between clients and international partners to ensure seamless execution and rapid issue resolution.
Hotel Operations Supervisor
Convention Hotel
- Promoted through multiple operational roles supporting front desk and housekeeping operations within a high-volume convention hotel.
- Supervised teams, managed staffing workflows, inspections, and guest issue resolution.
- Coordinated cross-functional operations during large-scale events and peak occupancy periods.
- Trained and coached team members on service standards and operational procedures.
Education
Bachelor of Science - Psychology
Colorado Christian University
Denver, CO05-2013
Skills
- Customer & Resident Retention Strategies
- Portfolio Performance & Occupancy Optimization
- Multi-Site Operations Management
- Vendor & Contract Management
- Stakeholder & Client Relationship Management
- Systems Implementation & Process Optimization
- Cross-Functional Team Leadership
- Budget Monitoring & Cost Control
- Operational Reporting & Performance Metrics
- Property Management Systems (Yardi)
Certification
Certified Tax Credit Specialist (NCHM) — 2024–Present
Timeline
Centralized Portfolio Manager
Zellis Residential
01.2026 - Current
Portfolio Assistant
Zellis Residential
02.2020 - 01.2026
Luxury Travel Consultant
Hotel Operations Supervisor
Convention Hotel
Leasing & Property Operations
Residential Portfolio
Bachelor of Science - Psychology
Colorado Christian University