Bethany Horvath

Mighty Plumbing Heating Air & Electric LLC

Denver, CO
Call Center and Dispatch Manager
May 2024 – Present

• Lead a team of 10+ employees, supporting sales teams and service technicians, achieving a booking rate exceeding 60%.
• Developed and implemented new processes, reports, and operational frameworks, building the department from the ground up.
• Streamlined communication and workflows between sales, dispatch, and field teams to enhance efficiency and customer satisfaction.

Inside Sales Representative
March 2024 – May 2024

• Generated over $ 250,000 in sales in the first 90 days. contributing to a team revenue of over 10 million in 2024.
• Played a key role in developing sales processes, procedures, and training programs to build a high-performing sales team.
• Collaborated with leadership to identify growth opportunities and implement strategies to maximize revenue.

Brand Ambassador
January 2023 – January 2024

• Consistently exceeded monthly KPIs while managing a large geographic territory.
• Trained and educated retail staff on product features, ensuring professional display setups and compliance with merchandising requirements.
• Designed and delivered product training sessions for providers, enhancing brand knowledge and sales performance.
• Represented Hisense as a presenter at CES 2024, showcasing innovative products and engaging with industry professionals.

Marketing Development Specialist
December 2021 – January 2023

• Trained and developed retail sales specialists on Fitbit products, emphasizing features, benefits, and customer engagement strategies.
• Built and maintained strong partnerships with retail partners, driving brand visibility and sales growth.
• Designed and executed in-store visual merchandising displays and promotional materials, enhancing product appeal.
• Gathered and analyzed field feedback to provide actionable insights for product and marketing improvements.
• Coordinated and executed special awareness and sales events, contributing to increased brand recognition and revenue.
• Created and delivered training presentations for the Fitbit 2, empowering sales teams to effectively promote the product.