Bethany Boydstun
Highlands Ranch
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Office Manager
Colorado Skin Surgery and Dermatology
10.2013 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Acted as a liaison between the pathology department and other medical teams, facilitating communication and collaboration to optimize patient care.
- Arranged pre-operative and post-operative appointments for surgical patients.
Administrative Assistant
Axiom Solutions
08.2011 - 10.2013
- Provided efficient support to a local office of6 professionals and a remote office of15 professionals
- Filed and tracked project agreements for over130 clients
- Performed data entry for over100 projects
- Processed client tax returns
- Maintained client files and coordinated archival of client data
- Ordered and inventoried office supplies
- Shipped documents via FedEx as needed
- Completed special projects outside of day-to-day tasks
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Barista
Starbucks
06.2009 - 08.2011
- Provided friendly, polite & efficient service to ensure a positive customer experience
- Provided quality beverages and food products consistently to all customers by adhering to all recipe and presentation standards
- Followed health, safety and sanitation guidelines for all products
- Operated a cash register and took orders
- Maintained a clean and organized workspace
- Anticipated customer & store needs
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Server/Host
Wyoming Rib & Chop House
05.2008 - 06.2009
- Provided friendly, polite & efficient service to ensure a positive dining experience
- Described menu items/daily specials and provided recommendations when requested
- Handled cash, input orders, delivered food and bused tables
- Completed all side work thoroughly & efficiently
- Greeted customers
- Properly managed seating of customers to ensure efficient flow of business
- Provided excellent customer service in person and over the phone
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server/Bartender
C.B. & Potts Restaurant & Brewery
01.2000 - 12.2002
- Provided friendly, polite & efficient service to ensure a positive dining experience
- Described menu items/daily specials and provided recommendations when requested
- Handled cash, input orders, delivered food and bused tables
- Completed all side work thoroughly & efficiently
- Greeted customers
- Provided excellent customer service in person and over the phone
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Salt Lake Community College
Salt Lake City, UTundefined
Northwest College
Powell, WYHuman Performance & Sports, Adult Fitness & Exercise Science
Mesa State College
Grand Junction, CO01.1999
Skills
- Microsoft Office (Outlook, Word, Excel), organized, works well under stress, effective at multi-tasking, quick to learn new skills, takes instruction & direction well, listening skills, communication skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Administrative support
- Scheduling and calendar management
- Clear oral/written communication
- Data entry
Timeline
Office Manager
Colorado Skin Surgery and Dermatology
10.2013 - Current
Administrative Assistant
Axiom Solutions
08.2011 - 10.2013
Barista
Starbucks
06.2009 - 08.2011
Server/Host
Wyoming Rib & Chop House
05.2008 - 06.2009
Server/Bartender
C.B. & Potts Restaurant & Brewery
01.2000 - 12.2002
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Northwest College
Human Performance & Sports, Adult Fitness & Exercise Science
Mesa State College
Salt Lake Community College
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