Beth Dalton
Denver
Summary
Committed to delivering exceptional customer service, with strong office and sales skills in industries including construction, home restoration services, travel, passports, and online marketing. I have worked in numerous sales, business development, and marketing roles, as well as the front office manager.
Seasoned Travel Consultant with a background in crafting tailor-made itineraries and providing top-notch travel advice. Possess strong knowledge of global destinations, tourism trends, and travel systems. Known for exceptional customer service skills, attention to detail, and ability to solve complex travel issues. Significant contributions made in previous roles include enhancing client satisfaction and streamlining booking processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Accessory Warehouse
Englewood
01.2021 - 04.2021
- Daily preparation of art printing and framing quotes, invoices, and work orders
- As needed, coordinate domestic truck freight pickup, order framing security hardware, and art printing paper and canvas
- Prior to pickup, work with shipping to ensure the order is complete and labeled with the required information
- When the team needs help on the design desks, work with clients to create the framed look they desire for their art
Travel Consultant
Step Lightly Travel/Travel Planners Intl.
Denver
12.2011 - 12.2018
- Consult with prospective clients regarding travel desires
- Create proposals and quotes for individual, group or corporate travel
- Book travel for clients using parent company software, and ensure all documents are in order
- Client support throughout travel, from flight delays, rental issues to full cancellations
Account Manager
PASSPORTS AND VISAS.COM
Denver
04.2016 - 09.2017
- Field incoming inquiries regarding applications for travel visas and U.S. Passports
- Assistance with application process and timeline coordination in regards to date of travel
- Required extensive knowledge of CRM, product ordering, US Passport and visa documentation
- Proof applications and documentation prior to submission to Department of State
- Live online chat with customers while maintaining coverage on phones
- Excellent problem-solving skills
Front Office Manager
KNWHY Consulting
Denver
06.2015 - 01.2016
- Use multiple platforms to assist with recruitment as well as social media marketing
- Greet customers in person and on phone, and direct them to appropriate team member
- Coordinate sales team appointments and contracts
- Use of Google for proofing and sharing documents office
- Conference room setup and clean-up, as well as meeting coordination
- Internet research and travel planning as needed by CEO
- Kept things running smoothly
Marketing and Office Assistant
Servpro Restoration
Parker
12.2014 - 03.2015
- Computer-aided drafting of floor plans and of relevant damage as needed for insurance submission on behalf of client. Coordinate projects with management and crew
- Field incoming calls and help customers in a calm, reassuring manner
- Connect with insurance agents to verify coverage and required documentation
- Filing
- Utilized Excel to track customers, contacts and transactions.
- Used Microsoft Office for communication and marketing material creation
Inside Sales Representative
HomeAdvisor (now Angi)
Golden
07.2012 - 03.2014
- Outgoing call campaigns to nationwide businesses that assist with home repair, improvement, or build
- Prospect for new businesses to call on, and connect with them to offer placement in the HomeAdvisor Contractor network
- Sales role from inception to close, including website sales.
- Service existing clients with their requests and general inquiries regarding listing and leads.
- Use of CRM to track clients, sales, and goals.
- Monthly sales goals always exceeded by at least 10%
Business Development Manager
Solutelia
Denver
02.2011 - 03.2013
- Call on telecommunication related companies to sell Solutelia Communication services, both via phone and in person
- Coordinated meetings and travel to close sales and get contracts signed
- Attendance of trade shows to present services and offerings to prospective companies and clients
- Creation of quotes and orders, as well as mailers, packets and brochures
- Drafting and ordering of branded giveaways for trade shows as well as assistance with company logo
- Over $1 million in sales within the first two months
Inside Sales
Globus family of brands
Littleton
10.2007 - 10.2011
- Create and maintain client relationships by calling them regularly and visiting yearly
- Support to three business development managers
- Build yearly revenue of over $3 million, the highest grossing team in the country
- Prepare marketing pieces for agents such as flyers and email campaigns.
- Present materials and prospect at trade shows
Education
B.A. - Fashion & Liberal Arts
The Savannah College of Art & Design
Savannah, GA05-1999
Skills
- Business Development
- Customer service
- Marketing
- Office Manager
- Online marketing
- Sales
- Organizational Skills
- Photoshop
- Microsoft Office
- Problem Solving
- Scheduling
- Outlook
- Filing
- Administrative Assistant
- Outbound Sales
- Inside Sales
- Live Chat
- Google Docs
- Restoration Industry Experience
- CAD
- CRM Software
- Proposal Writing
- Recruiting
- Yoga
- Fire Restoration
- Account Management
- Telecommunication
- Water Damage Restoration
- Management
- Mold Remediation
- Itinerary planning
- Customer relationship management
- Visa documentation
- Sales strategies
- Client support
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
- Research skills
- Leisure travel
- Travel package planning
- Destination research
- Documentation preparation
- Hotel accommodations
- Administrative tasks
- Relationship management
- Travel industry expertise
- Global travel experience
- Advanced itinerary planning
- Credit card payments
- Overseas tours
- Flight arrangement
- Exceptional customer service
- International reservations
- Accommodations booking
- Itineraries
- Client amenities
- Global destinations
- Strong communication skills
- Cultural sensitivity
- Travel arrangements
- Marketing and promotion
- Customer advising
- Travel documentation
- Cultural awareness
- Travel packages
- Reservations management
- Client relationship building
- Ground transportation planning
- Customs requirements
- Package sales
- Itinerary development
- Tour preparation
- Destination knowledge
- Air travel coordination
Certification
200 hour YTT, 06/23, 06/25, A 200 hour immersive learning experience for certified Yoga Teacher that includes asana work (poses), as well as breath work and meditation.
Personal Information
- Authorized To Work: US
- Title: Worker Bee
Timeline
Office Administrative Assistant
Accessory Warehouse
01.2021 - 04.2021
Account Manager
PASSPORTS AND VISAS.COM
04.2016 - 09.2017
Front Office Manager
KNWHY Consulting
06.2015 - 01.2016
Marketing and Office Assistant
Servpro Restoration
12.2014 - 03.2015
Inside Sales Representative
HomeAdvisor (now Angi)
07.2012 - 03.2014
Travel Consultant
Step Lightly Travel/Travel Planners Intl.
12.2011 - 12.2018
Business Development Manager
Solutelia
02.2011 - 03.2013
Inside Sales
Globus family of brands
10.2007 - 10.2011
B.A. - Fashion & Liberal Arts
The Savannah College of Art & Design