Bessie Atencio-Olivas
Pueblo
Summary
Accomplished Manager with a proven track record at Dollar General Store, enhancing customer satisfaction and employee productivity through exceptional leadership and customer service skills. Expert in inventory management and adept at fostering a positive work environment. Achieved significant improvements in efficiency and team cohesion, ensuring high-quality service delivery.
Opened new store and the first two years of this stores opening i accomplished to be number one in our region with sales, shrink ect. for two years in a row.
Overview
21
21
years of professional experience
Work History
Manager
Dollar General Store
01.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Did hiring and terminations
- Money handling, Bank Deposits, and Change Orders
- Planograms
- Receiving delivery trucks, checking in vendors
- Ordering merchandise for store
Manager on Duty
Family Dollar Stores Inc
03.2004 - 04.2007
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
GED -
South Central BOCES
Lake Av Pueblo,Co06-1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Inventory
- Product Knowledge
- Active Listening
- A friendly attitude
- Patience and understanding
Timeline
Manager
Dollar General Store
01.2015 - Current
Manager on Duty
Family Dollar Stores Inc
03.2004 - 04.2007
GED -
South Central BOCES
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