Bess Min
Castle Pines,CO
Summary
Professional worker with strong background in customer service and delivering quality results through effective listening and communication. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with a positive attitude. Focused on achieving goals and contributing to team success.
Overview
17
17
years of professional experience
Work History
Facility Services Worker
Town of Castle Rock
Castle Rock, Co
02.2026 - Current
- Perform routine sanitation of town facilities to uphold cleanliness standards in office spaces and restrooms.
- Sweep, vacuum, mop, and spot clean of floors. Maintain cleanliness of furniture, fixtures, and equipment. Clean toilets, sinks, showers, drinking fountains, appliances, gym equipment, and glass surfaces. Dispose of waste from receptacles.
- Facilitate efficient room and event setups to meet organizational requirements and deadlines.
- Manage multiple tasks simultaneously while meeting all deadlines, displaying proficiency in time management techniques.
- Assist coworkers with various projects, showcasing collaborative attitude and flexibility.
Household Manager
Self Employed
Castle Pines, CO
06.2017 - Current
- Organized family events including birthdays, holidays, anniversaries.
- Planned meals according to dietary needs and preferences of the family.
- Facilitated communication with external contacts such as schools or doctors offices.
- Performed general housekeeping duties such as laundry, cleaning, stocking supplies.
- Transported family to appointments, classes, or social activities.
- Managed household budgets, ensuring optimal allocation of resources for daily operations.
Dog Groomer
Paws for Effect
Georgetown, TX
04.2016 - 06.2017
- Effectively communicated with pet owners regarding the condition of their pet's coat.
- Handled the payment of services from pet owners.
- Maintained a professional attitude towards customers, staff members, and animals at all times.
- Expertly monitored pets for signs of stress or discomfort during grooming sessions.
- Demonstrated proficiency in pet grooming techniques, including bathing, brushing, trimming and styling of coats.
- Adept at using safe handling practices when dealing with all sizes and types of animals.
Dog Groomer
Puff & Fluff Grooming & Pet Sitting
Phoenix, AZ
10.2015 - 02.2016
- Groomed, bathed, dried, and brushed dogs of all breeds.
- Checked overall skin and coat condition.
- Maintained a clean and organized work area throughout each shift.
- Did facility laundry and cleaned, organized, maintained and disinfected animal quarters.
- Provided detailed instructions to customers on proper home care for their pet's coat.
Marketing Program Manager
Endurance International Group, Inc.
Tempe, AZ
06.2014 - 07.2015
- Worked with small businesses to create and execute SEO, PPC and Social Marketing campaigns to increase their online presence.
- Performed website analysis, keyword research, and competitor research to launch and monitor campaigns.
- Maintained maximum effectiveness while adhering to monthly budgets and deadlines of 160-200 clients.
Web Production Specialist
Endurance International Group, Inc.
Englewood, CO
01.2010 - 05.2014
- Designed websites and managed marketing campaigns for customers. Consulted with existing and new small to medium sized businesses to discuss business's needs for online exposure.
- Managed a portfolio of 50-70 clients which included interactions by phone and email.
- Provided technical support for users experiencing issues with website functionality. Discussed topics with customer that ranged from proprietary Sitebuilder software, ecommerce software, email software, site design consulting, billing, and customer retention.
- Collaborated with marketing team to develop effective online campaigns. Analyzed user feedback to identify areas of improvement on websites.
Inbound Web Specialist
Endurance International Group, Inc.
Englewood, CO
02.2009 - 01.2010
- Provided technical support for users experiencing issues with website functionality.
- Discussed topics with customer that ranged from proprietary Sitebuilder software, ecommerce software, email software, site design consulting, billing, and customer retention.
- Collaborated with marketing team to develop effective online campaigns. Analyzed user feedback to identify areas of improvement on websites.
Education
Certificate of Completion -
Petstop Pet Grooming - School of Dog Grooming
Litchfield Park, AZ10-2015
Bachelor of Fine Arts Degree - Interior Design, FIDER Accredited
Iowa State University
Ames, IA05-2007
Skills
- Problem-solving
- Customer service
- Attention to detail
- Conflict resolution
- Budgeting and finance
- Teamwork and collaboration
- Multitasking
- Active listening
- Effective communication
Timeline
Facility Services Worker
Town of Castle Rock
02.2026 - Current
Household Manager
Self Employed
06.2017 - Current
Dog Groomer
Paws for Effect
04.2016 - 06.2017
Dog Groomer
Puff & Fluff Grooming & Pet Sitting
10.2015 - 02.2016
Marketing Program Manager
Endurance International Group, Inc.
06.2014 - 07.2015
Web Production Specialist
Endurance International Group, Inc.
01.2010 - 05.2014
Inbound Web Specialist
Endurance International Group, Inc.
02.2009 - 01.2010
Certificate of Completion -
Petstop Pet Grooming - School of Dog Grooming
Bachelor of Fine Arts Degree - Interior Design, FIDER Accredited
Iowa State University