Kathy Ecolono
Sunrise Florida
Summary
Adept at enhancing patient experiences and streamlining front desk operations, I excelled in medical billing and coding at Sunrise Medical Group, ensuring over 95% accuracy in insurance claims. My strong relationship-building skills complement my technical expertise, driving efficient patient registration and fostering positive interactions. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 24 years. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Front Desk Medical Receptionist
Donner Physical Therapy and Sports Rehab
2022.05 - Current
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Front Desk Medical Receptionist
Dr. Erol Yoldas
2016.05 - 2021.10
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Medical Coding and Billing Specialist, Front Desk
Sunrise MedicalGroup
2005.01 - 2016.05
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Front Desk Medical Receptionist
Dr.Jeffrey Marks
2000.06 - 2005.12
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Education
High School Diploma -
Central High School
Phoenix Arizona05.1978
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- Patient Relations
- Telephone Etiquette
- Front Desk Operations
- Appointment Scheduling
- Medical Terminology
- HIPAA Guidelines
- Reminder calls
- Appointment Setting
- Referral Verification
- Medical billing and coding
- Customer Service
- Time Management
- Medical Records Verification
- Problem-Solving
- Clerical Support
- Organization and Time Management
- Flexible Schedule
- Scheduling Tests and Procedures
- Relationship Building
Timeline
Front Desk Medical Receptionist
Donner Physical Therapy and Sports Rehab
2022.05 - Current
Front Desk Medical Receptionist
Dr. Erol Yoldas
2016.05 - 2021.10
Medical Coding and Billing Specialist, Front Desk
Sunrise MedicalGroup
2005.01 - 2016.05
Front Desk Medical Receptionist
Dr.Jeffrey Marks
2000.06 - 2005.12
High School Diploma -
Central High School
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