Bertha Estrada
Commerce City
Summary
Experienced with managing guest services operations and ensuring high levels of customer satisfaction. Utilizes effective problem-solving strategies and team leadership to streamline operations. Track record of fostering positive guest experiences and maintaining service standards.
Overview
20
20
years of professional experience
Work History
Guest Services Supervisor
Doubletree By Hilton Hotel
02.2022 - Current
- Supervised guest services team, ensuring high levels of customer satisfaction and service quality.
- Developed training programs for new staff, enhancing team performance and operational efficiency.
- Resolved guest concerns promptly, improving overall experience and fostering positive relationships.
- Implemented service standards that increased consistency across all guest interactions.
Customer Service Associate
Salud Family Health Centers
01.2020 - 07.2021
- Scheduled patient appointments
- Verify Insurance
- Collected Copays
- Checked in/out patients
Medical Receptionist
Aurora Plastic Surgery
03.2010 - 01.2020
- Clerical duties
- Scheduled patient appointments
- Verified Insurances
Temp Teller
Agency
01.2007 - 09.2007
- Helped customers with daily account deposits and withdraws
- Handled large sums of money
- Traveled to jobsites
Bank Teller
Community Choice Credit Union
10.2005 - 08.2006
- Customer service
- Greeted customers
Education
High school diploma -
Adams City High School
Commerce City, CO05.2005
Skills
- Medical receptionist
- Bilingual
- Insurance verification
- Medical terminology
- Medical scheduling
- Medical office experience
- Greeting customers
- Customer service standards
- Guest relations
- Conflict management
Languages
Spanish
Native or Bilingual
Timeline
Guest Services Supervisor
Doubletree By Hilton Hotel
02.2022 - Current
Customer Service Associate
Salud Family Health Centers
01.2020 - 07.2021
Medical Receptionist
Aurora Plastic Surgery
03.2010 - 01.2020
Temp Teller
Agency
01.2007 - 09.2007
Bank Teller
Community Choice Credit Union
10.2005 - 08.2006
High school diploma -
Adams City High School