Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Bernice Abuh-Prah

Denver

Summary

Dynamic National Service Person at Nestle Business Services with a proven track record in report generation and analysis. Excelled in delivering results under tight deadlines while enhancing teamwork and communication skills. Recognized for precision in task execution and adaptability to shifting priorities, ensuring procurement integrity and compliance with quality standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pizza Hut
Accra,GH
12.2023 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

National Service Person

Nestle Business Services
Accra,GH
10.2022 - 11.2023
  • Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
  • Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
  • Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
  • Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
  • Preparation of performance reports for received goods and outstanding invoice balances
  • Preparation of performance reports on timely payments adherence
  • Analysis on late payments of vendors
  • Resolving issues to ensure the integrity of the procurement process
  • Reconciliation of vendor refund
  • Complied with established internal controls and policies

Education

Bachelor of Science - Business Administration

Kwame Nkrumah University of Science And Technology
Kumasi, GH
11-2022

Skills

  • Report generation and analysis
  • Produces Results Within Time Constraints
  • On-the-Job Training
  • Quality Standards Enforcement
  • Precision in Task Execution
  • Ability to Adjust to Shifting Priorities

Certification

  • CPR/AED Certification

Languages

English
Native or Bilingual
akan
Native or Bilingual
French
Elementary

Timeline

Customer Service Representative

Pizza Hut
12.2023 - 01.2025

National Service Person

Nestle Business Services
10.2022 - 11.2023

Bachelor of Science - Business Administration

Kwame Nkrumah University of Science And Technology

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Bernice Abuh-Prah