Bernardo Naranjo
Vail
Summary
Dynamic leader with proven experience in store management, retail sales and optimizing inventory systems; with an educational background in communications and advertising that allows me to bring a creative approach to problem solving while building strong relations with customers of all backgrounds. Being a Vail Valley local for over 6 years gives me an insider perspective of the community and the guests it caters to, understanding their needs and wants. My experience with high end retail stores allows me to create unique experiences for customers through exceptional customer service and visually appealing and commercially effective store displays that align with the brand identity and values.
Overview
5
5
years of professional experience
Work History
Store Manager
American Ski Exchange
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean and safe environment for customers and employees through proactive communication and positive feedback.
- Managed ski and snowboard rental operations focusing on efficiency through great customer experience.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Inventory Manager
Res Ipsa LLC
03.2022 - 07.2023
- Managed daily operations to ensure a smooth functioning of the store at the Vail location.
- Optimized inventory systems to ensure efficiency through real stock record keeping and regular cycle counts to confirm accuracy of inventory records.
- Created communication canals between all locations in terms of merchandise redistribution within every store, to satisfy each individual demand.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates through visually appealing displays and merchandizing.
- Created merchandizing strategies for new products, or collections, and promotions.
- Improved employee engagement levels within the visual merchandising efforts through effective leadership and communications.
Store Manager
Covered Bridge Store
01.2020 - 03.2022
- Managed daily operations to ensure smooth functioning of the store while promoting team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts.
Education
Bachelor of Communication Studies - Advertising And Audiovisual Production
University Of Costa Rica
San Jose, Costa Rica10-2019
Skills
- Customer service and relations
- Outstanding communication skills
- Problem-solving skills
- Multitasking and organization
- Inventory management
- Store displays and product merchandising
- Photography, video and audio editing
- Marketing strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
American Ski Exchange
07.2023 - Current
Inventory Manager
Res Ipsa LLC
03.2022 - 07.2023
Store Manager
Covered Bridge Store
01.2020 - 03.2022
Bachelor of Communication Studies - Advertising And Audiovisual Production
University Of Costa Rica
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