Bernadette Zaina Bahati

• Managed inventory levels to ensure product availability and quality.
• Customer service, Team collaboration, Cash Handling
• Assisted customers in selecting products and answering inquiries about features.

• Establishment of workbooks for mission orders, TA (Travel Authorization), TORS (Terms of Reference) of activities, PR (Purchase Requisition), incoming and outgoing administrative letters, etc.
• Establishment of exit plans according to the guidelines of the Resilience Project supervisors, to be shared with the administration every Thursday of the week.
• Development of mission orders, travel authorization of staff, etc.
• Preparation of minutes for Purchase for Progress (P4P) meetings.
• Experience acquired from the two resilience projects implemented in North Kivu.
• Field trip to assess partners for the handling service offer to the World Food Program (WFP) with the logistics team.
• SCOPE registration of vulnerable, war-displaced persons in the territory of Djugu / WFP Bunia from November 28 to December 21, 2018. (SCOPE is a World Food Program beneficiary information and transfer management platform, focusing on the registration and importation of people's identities, which can be grouped as households.)
• July to September 2019: Contractor at WFP in the engineering department, resilience project, and security component, ensuring the following tasks:

➢ Development of a cash distribution plan for beneficiaries for the rehabilitation of agricultural access roads, from August to November 2019, in the province of North Kivu, Rutshuru Territory, Masisi, and Nyiragongo.

Logistical support for the reception of goods and materials for farmers' organizations (PO), the Union of Farmers' Organizations (UOP), and Cooperatives, Resilience Project, and safety net WFP, Goma.

• Provided exceptional customer service in a fast-paced Arabic restaurant environment.
• Took orders accurately and communicated with kitchen staff effectively.
• Maintained cleanliness of dining area and ensured a welcoming atmosphere.
• Assisted in menu knowledge, highlighting traditional Arabic dishes to guests.
• Managed cash register and processed payments efficiently and securely.
• Collaborated with team members to ensure smooth service during busy hours.
• Provided excellent customer service to ensure satisfaction.
• Took orders from customers accurately and in a timely manner.