Berenice Echavarria Armendariz
Denver
Summary
Team player with great time management and multitasking abilities. Committed to providing high-quality service. Able to build and maintain positive working relationships Energetic, efficient worker.
Overview
16
16
years of professional experience
Work History
Receptionist/ Treatment and Insurance Coordinator
Washington Park Dental
03.2023 - Current
- Open the office daily
- Greet all of our patients and check them in as they arrive
- Double check that all paperwork is up to date
- Verify all of our patients insurances a day before
- Collect any co pays, past due balances etc
- Go over treatment plans with patients and inform them of their financial portion
- Call insurances to get breakdowns of patient's benefits
- Make sure everything with insurance is updated on patient's chart
- I handle all of our Medicaid patients
- (pre-authorizations, scheduling, any payments that we receive from Medicaid I post them on patient's account, appeal payments/PARS)
- Make sure the office stays clean, organize and looks presentable
- Handle our Spanish speaking patients
- (I'm the only bilingual person in the office)
- I do all the scheduling for the doctors and hygienists
- Answer all incoming calls, check voicemail, return phone calls
- Handle our office email
- Handle our mail
- Close the office and take care of the end of the day reports
Patient Service Coordinator
Denver Children's Surgery Center
02.2022 - 02.2023
- Primary position front desk
- Greet patients, manage require paperwork, answer questions and mitigate waiting room issues for a positive patient care experience
- Manage daily schedule
- Obtain and update accurate patient demographic and insurance information
- Promote a positive work environment
- Schedules exams
- Schedules surgeries
- Process third party insurance verification, copay/deductibles payments, anesthesia billing requirements in a timely manner
- Escalates issues, questions or calls as needed based on the patient/client interaction to the appropriate party
- Provides timely and accurate communication regarding the daily schedule to management and staff which assists in providing an excellent service at the facility
Family Specialist
Children's Hospital
06.2020 - 06.2021
- Scheduling all of our patients with our cardiologists
- Checking our work email and following up with families
- Calling families to schedule follow up appointments
- Referrals
- Registration process
- Checking in patients
- Opening and closing
- Organizing
- Cleaning
- Training others
- Back up for the Echo lab
- Emergencies in the echo lab
- Answering the phone
- Echo orders from other hospitals
- Echo orders in the ER
Manager
Tortas Grill
08.2019 - 03.2020
Housekeeping
Empire Building
10.2014 - 03.2020
- Clean offices, hallways, lobby, restrooms, kitchen and other work areas, Vacuum, broom, and mop
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas Dust and polish furniture and equipment
Customer Service Rep/ Sales
Dawn Food Products Inc
02.2018 - 08.2019
- Answer the phones and provide the best customer service
- Back up to3 sales representatives
- Cover the front desk as well, since most of our customers were Hispanic and I was the only one fluent in Spanish
- Making sure customers orders were ready ( collecting payments, anything that the customer needed help with.)
- I had my own accounts that I was specifically in charge of
- I was doing sales for some of our only Spanish speaking accounts (Denver and Kansas City)
- Taking orders for will calls
Quality Control Inspector
Advanced Circuits
10.2016 - 02.2018
- Testing Dimensions
- Color Gloss
- Roughness
- Scratches
- Thickness
- Solder sample Cross-section Microsection report
Manager
Wireless101
04.2015 - 10.2016
- Making Individual goals for all employees
- Making sure employees were following the company's guidelines
- Customer Service
- Closing and Opening store
- Events
- Schedule
- Phone and Accessory orders
- Training new hires
- Ordering phones and accessories
- Making deposits
Sales Rep and Manager
Wireless21
03.2009 - 03.2015
- Providing the best customer service
- Organize stores
- Sales
- Open and closing stores and registers (between2-8 registers)
- Ordering phones, accessories
- Making the schedule for all employees
- Covering employees
- Training new hires
- Making individual goals for all employees
Education
High School Diploma -
Hinkley High School
Aurora, COSkills
- Adaptability
- Fast learner Problem-solving
- Organization
- Customer Service Bilingual (fluent in Spanish)
- Communication Motivated
- Teamwork Responsible
Timeline
Receptionist/ Treatment and Insurance Coordinator
Washington Park Dental
03.2023 - Current
Patient Service Coordinator
Denver Children's Surgery Center
02.2022 - 02.2023
Family Specialist
Children's Hospital
06.2020 - 06.2021
Manager
Tortas Grill
08.2019 - 03.2020
Customer Service Rep/ Sales
Dawn Food Products Inc
02.2018 - 08.2019
Quality Control Inspector
Advanced Circuits
10.2016 - 02.2018
Manager
Wireless101
04.2015 - 10.2016
Housekeeping
Empire Building
10.2014 - 03.2020
Sales Rep and Manager
Wireless21
03.2009 - 03.2015
High School Diploma -
Hinkley High School
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