Bensalem Abderrahmane Ali
Cork
Summary
Experienced in troubleshooting Apple products and software, with strong customer service skills and the ability to communicate technical information effectively. Possesses extensive knowledge of macOS, iOS, and Apple hardware, coupled with excellent problem-solving abilities and attention to detail. Aims to leverage technical expertise and customer service acumen to contribute to a dynamic team environment.
Overview
8
8
years of professional experience
Work History
Apple care advisor
Apple
12.2016 - 01.2025
- Company Overview: European Headquarter Apple, Cork Ireland
- Leveraged expertise to provide exceptional technical support and troubleshooting services for a diverse range of Apple products, including iPhones, iPads, MacBooks, and accessories
- Conducted in-depth diagnostics, scheduled repair appointments, and delivered product demonstrations to elevate the overall customer experience and satisfaction levels
- Collaborated seamlessly with team members to surpass store targets and ensure the delivery of outstanding service to customers, fostering a positive and efficient work environment
- Demonstrated proficiency as a product specialist by addressing customer inquiries, leading informative training sessions, and proactively staying informed about the latest Apple product advancements
- Assisted clients with iOS-related issues, managed software installations, configured network settings, and efficiently addressed hardware troubleshooting tasks
- Provided prompt and effective technical support both remotely and on-site, swiftly resolving complex technical issues to uphold a high standard of service delivery
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
BTS Action commercial -
Skills
- Proficient in troubleshooting Apple products and software
- Strong customer service skills
- Ability to communicate technical information effectively
- Knowledge of macOS
- Knowledge of iOS
- Knowledge of Apple hardware
- Excellent problem-solving abilities
- Attention to detail
Name & contact
Languages
Fluent in English
Fluent in French
References
References available upon request.
Personal Information
Timeline
Apple care advisor
Apple
12.2016 - 01.2025
BTS Action commercial -
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