Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Bennett Levine

Durango

Summary

Professional hospitality specialist prepared for this role. Proven ability to provide exceptional guest services and ensure customer satisfaction through effective communication and attention to detail. Strong focus on teamwork and flexibility to adapt to changing needs, delivering consistent and reliable performance. Skilled in guest assistance, and maintaining welcoming environment.

Overview

13
13
years of professional experience

Work History

Bellman

The Arrabelle
01.2021 - Current
  • Provided top-tier service to hotel guests, homeowners, and club members at a high-end mountain resort, ensuring a welcoming and memorable arrival and departure experience.
  • Handled luggage, ski gear, and transportation logistics with care, professionalism, and efficiency in all weather conditions.
  • Built trust and rapport with long-term owners and repeat guests by offering attentive, personalized service and consistent hospitality.
  • Recognized frequently by guests and coworkers for a positive service attitude, attention to detail, and deep knowledge of Vail and the surrounding area.
  • Offered expert local recommendations for dining, activities, and ski conditions, enhancing the guest experience with insider insight.
  • Supported VIP services including private transport, custom amenities, and special requests with discretion and seamless execution.
  • Helped train and mentor new team members on high-level service standards and resort-specific protocols.

Front Desk Supervisor

Millie CBD Sales & Brand Development
07.2019 - 04.2021
  • Generate sales with retail and ecommerce sites.
  • Maintain social media for brand.
  • Attend trade shows and speak with prospective customers and learn more about the industry.
  • Process fulfillment and shipping.
  • Operate customer service, Ensure that standards of service, front office policies and procedures are followed.
  • Work with rental operations and property management staff to resolve guest issues.
  • Answer phone professionally and courteously, respond to guest requests accordingly.
  • Greet all guests and owners in a professional, courteous and informative manner.
  • Use IQWare to operate reservation system and schedule other guest services.

Front Desk Assistant Manager

East West Resorts
06.2016 - 07.2019
  • Create and manage the schedules for all front desk staff.
  • Interview and hire seasonal employees.
  • Maintain all Supervisor responsibilities.

Banquet Server

Cordillera Lodge & Spa
05.2015 - 11.2015
  • Serve as wait staff for special events.
  • Set up and Take down of event venue which often includes working long hours and lifting in excess of 50 pounds.
  • Work as part of a team to create a positive impression and experience for guests.

Assistant Golf Course Manager

The Short Course at Cordillera
05.2015 - 11.2015
  • Book tee times and answer guest questions.
  • Greet golfers and assist them with clubs and carts.
  • Operate POS system, handle cash and credit transfers.
  • Retail sales inside the Pro Shop.
  • Customer service to ensure an outstanding experience for the high-end club members as well as public guests.

Guest Services

East West Resorts
01.2014 - 01.2015
  • Provide guests with a thorough knowledge of Beaver Creek ski area, Vail Village and surrounding areas within the Vail Valley.
  • Assist with luggage and deliveries to the guest units.
  • Problem solve and remediate issues within the guest units.

Shuttle Bus Driver

Cordillera Lodge & Spa
01.2012 - 12.2014
  • Load & unload ski equipment at the hotel and ski mountain.
  • Transport guests to ski mountains and other locations.
  • Perform Bellman duties as needed.
  • Park & retrieve guest cars.
  • Supervise the guest club at Beaver Creek.
  • Act as a resort ambassador and information source for guests.

Education

University of Kansas
Lawrence, KS
01.2010

Skills

  • Customer service
  • Ecommerce
  • Special events
  • Front office
  • POS
  • Property management
  • Retail Sales
  • Shipping
  • Supervisor
  • Phone
  • Trade shows
  • Scheduling

Affiliations

  • Salomon Skiing Ambassador
  • Le Bent Brand Ambassador

Timeline

Bellman

The Arrabelle
01.2021 - Current

Front Desk Supervisor

Millie CBD Sales & Brand Development
07.2019 - 04.2021

Front Desk Assistant Manager

East West Resorts
06.2016 - 07.2019

Banquet Server

Cordillera Lodge & Spa
05.2015 - 11.2015

Assistant Golf Course Manager

The Short Course at Cordillera
05.2015 - 11.2015

Guest Services

East West Resorts
01.2014 - 01.2015

Shuttle Bus Driver

Cordillera Lodge & Spa
01.2012 - 12.2014

University of Kansas

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Bennett Levine