Benjamin Walts
Timnath
Summary
Dependable and motivated professional with over four years of experience in healthcare logistics, dispatch coordination, and customer service. Skilled in managing operations across multiple locations, optimizing delivery efficiency, and providing compassionate support in high-stress environments. Currently pursuing a Bachelor of Science in Information Technology with a Concentration in Cybersecurity through Colorado State University Global, bringing strong technical aptitude, analytical problem-solving, and a commitment to data integrity and security.
Overview
7
7
years of professional experience
Work History
Dispatcher
StateServ Medical / Dragonfly Health
11.2022 - 10.2025
- Coordinated daily dispatch operations for more than 30 regional locations.
- Prioritized and assigned delivery routes based on driver proximity, workload, and urgency.
- Handled ETA inquiries from hospice staff and family members, ensuring clear, empathetic communication.
- Utilized dispatching software and GPS systems to track routes and improve delivery times.
Durable Medical Equipment Technician
StateServ Medical / Dragonfly Health
04.2021 - 11.2022
- Delivered, assembled, and tested medical equipment for hospice patients in home care settings.
- Trained patients and families on safe equipment operation and troubleshooting procedures.
- Provided compassionate service in sensitive, and emotional healthcare situations.
- Maintained accurate service records and ensured compliance with safety and privacy regulations.
Auto Detailer
Audi Flatirons
Broomfield
05.2018 - 08.2018
- Prepared new and sold vehicles for delivery to customers, ensuring showroom-quality standards.
- Supported dealership operations by transporting vehicles between customer and business locations.
- Worked collaboratively with the sales and service teams to maintain efficient workflows.
Education
Bachelor of Science - Information Technology, Concentration in Cybersecurity
Colorado State University Global
05.2026
Some College (No Degree) - Philosophy
University of Colorado Boulder
Boulder, COSkills
- Dispatching & Logistics Coordination
- Customer Service & Communication
- Technical Troubleshooting & Problem Solving
- MySQL & Database Fundamentals (CSU Global coursework)
- Cybersecurity Principles & Network Security Awareness
- Time Management
- Reliability
- Quick Learner
Timeline
Dispatcher
StateServ Medical / Dragonfly Health
11.2022 - 10.2025
Durable Medical Equipment Technician
StateServ Medical / Dragonfly Health
04.2021 - 11.2022
Auto Detailer
Audi Flatirons
05.2018 - 08.2018
Bachelor of Science - Information Technology, Concentration in Cybersecurity
Colorado State University Global
Some College (No Degree) - Philosophy
University of Colorado Boulder