BENJAMIN SILVA
Littleton ,CO
Summary
A results oriented professional with a proven track record of success in building and maintaining strong relationships. Possesses exceptional communication skills and the ability to provide exceptional customer service. A dedicated team player seeking a challenging role that will allow me to leverage my skills and experience to drive business growth and exceed client expectations.
Overview
9
9
years of professional experience
Work History
Field Engineer Apprentice
GE Healthcare
06.2023 - Current
- Improved project efficiency by implementing advanced troubleshooting techniques and optimizing equipment performance.
- Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
- Reduced downtime with proactive maintenance and regular equipment inspections.
- Certified on 98/9900, OEC Elite. Est training completion for Brivo/OEC1- 3/16
Operations Executive
Charles Schwab
10.2020 - 05.2023
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Oversaw merger of TD Ameritrade and over 10,000 incoming clients added to Charles Schwab hotlist.
- Gathered information about incoming clients and related occupation with employee interviews, field observations and industry research.
Apple Technician
Apple Inc.
03.2015 - 10.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
Education
Bachelor of Arts - Business Administration
Metropolitan State University of Denver
Denver, CO2012
Skills
- Strong communication Skills
- Relationship building and management
- Strong written/verbal communication skills
- Problem Solving
- Quality Assurance Controls
Accomplishments
- Created intuitive spreadsheet to facilitate incoming merger information-Schwab
- Received ratings above expectations on year-end review each of first 3 years-Schwab
- Resolved product issue through consumer testing
- Process improvement: Analytical and problem solving abilities by highlighting a process improvement that increased productivity by 20% and reduced waste by 15%
Additional Information
Available upon request
Timeline
Field Engineer Apprentice
GE Healthcare
06.2023 - Current
Operations Executive
Charles Schwab
10.2020 - 05.2023
Apple Technician
Apple Inc.
03.2015 - 10.2020
Bachelor of Arts - Business Administration
Metropolitan State University of Denver
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