Benjamin Rau
Littleton
Summary
Experienced with customer service, sales strategies, and product knowledge. Utilizes kindness and persuasiveness in communication to connect with customers and sell products. Highly knowledgeable in store operations, maintaining a fun work environment, and systems training. Seeking a long term career and a strong team to support and grow with.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate, Regional Store Manager
Xfinity Mobile
06.2023 - Current
- Greeted and helped a large volume of customers and prospects with product questions, selections, and purchases
- Managed and sold mobile devices and services on Verizon's network.
- Visualized targeted budget planners pertaining to customer's current and recommended services.
- Directed in-store operations, employee schedules, and maintained a thriving, clean, and efficient work environment.
- Coached and developed sales teams, managed daily customer traffic, and supported with customer interactions to close sales.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Handled customer escalations with kindness, confidence, and courtesy.
Server
Longhorn Steakhouse
09.2019 - 09.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Resolved customer concerns with friendly and knowledgeable service.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Consistently multi-tasked sidework (i.e) stocking plates, rolling silverware, running food, with welcoming and delivering friendly, accurate service to tables.
Employee Supervisor
Jumpstreet Indoor Trampoline Park
05.2016 - 09.2019
- Trained and supervised employees on safety protocols, emergency procedures, POS operation, and outstanding customer service.
- Regulated court rules to ensure safe and fun experience for guests.
- Counted large volumes of money manually and with bill or change counting devices, accounting for as much as $2,000 in daily fund transfers.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Resolved customer complaints and adjusted policies to meet changing needs.
Education
BBA - Business Management
Arapahoe Community College
Littleton, CO08.2020
Eastern Washington University
Cheney, WA05.2019
High School Diploma -
Dakota Ridge Senior High School
Littleton, CO05.2018
Certification - Culinary Arts
Warren Tech
05.2017
Skills
- Customer Service
- Leadership
- Organization
- Communication
- Time Management
- Scheduling
Additional Information
Looking to join a highly engaged team environment while working through my audio engineering degree.
Languages
Spanish
Limited Working
Timeline
Retail Sales Associate, Regional Store Manager
Xfinity Mobile
06.2023 - Current
Server
Longhorn Steakhouse
09.2019 - 09.2024
Employee Supervisor
Jumpstreet Indoor Trampoline Park
05.2016 - 09.2019
Eastern Washington University
High School Diploma -
Dakota Ridge Senior High School
Certification - Culinary Arts
Warren Tech
BBA - Business Management
Arapahoe Community College
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