Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic
BENJAMIN J. SWAN

BENJAMIN J. SWAN

Colorado Springs

Summary

Accomplished professional with proven expertise in operational integration, partnership development and revenue generation. Effectively oversee KPIs and internal control structures to stay on top of operational trends and implement proactive corrective actions. Goal-driven, adaptable, and resourceful in addressing changing conditions.

Overview

15
15
years of professional experience

Work History

V.P. of Operations

Swan Inc. Catering
Colorado Springs
11.2017 - Current
  • Executed receipt reconciliation, accounts payable, accounts receivable, and inventory control tasks.
  • Managed catering operations encompassing food preparation, line service, cooking, cleaning, expediting, and serving.
  • Oversaw staff training programs to enhance team performance and customer service skills.
  • Cultivated vendor relationships to ensure reliable sourcing of ingredients and materials.
  • Developed operational budgets to optimize resource allocation across catering projects.

Bridge Supervisor

SYNQ3 Restaurant Solutions
Colorado Springs
05.2017 - 07.2020
  • Implemented onboarding process for new hires to familiarize with software and hardware functionalities.
  • Supervised over 40 agents, achieving total productivity above training goal of 88%.
  • Conducted one-on-one coaching sessions to clarify communication and work accountability expectations.
  • Utilized video conferencing tools for coaching, supplemented by face-to-face and telephone interactions.

Financial Center Loan Officer

Bank of America
Ontario
12.2016 - 11.2017
  • Researched and analyzed financial data to evaluate long-term mortgage stability.
  • Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
  • Facilitated home purchases, refinancing, and home equity line of credit applications.
  • Trained Relationship Managers on identifying client opportunities for purchasing homes and optimizing equity use.
  • Conducted team meetings and role-playing sessions to enhance mortgage-related knowledge.

Hospitality Agent

Dynasty Suites Inn
Redlands
09.2016 - 04.2017
  • Guaranteed reservations through phone, email, and walk-ins.
  • Checked guests in and out of suites, addressing special requests and complaints.
  • Maintained and reconciled daily transactions including cash, checks, and credit cards.
  • Coordinated with housekeeping staff to ensure timely availability of rooms.
  • Set up and broke down Breakfast room, stocking supplies for guest needs.
  • Performed general janitorial duties in Lobby, Breakfast Room, and Suites as required.

Trainer

Alorica
Colorado Springs
12.2014 - 08.2016
  • Led a 12-week training program focusing on experiential learning and service flow adherence in classes of 25 to 35 new hires.
  • Developed training materials and facilitated onboarding sessions to enhance employee understanding of company policies and procedures.
  • Conducted performance evaluations to identify areas for improvement in team skills.
  • Proactively resolved customer needs to enhance overall satisfaction and service quality.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.

Team Lead/Manager

Alorica
Colorado Springs
04.2015 - 12.2015
  • Maintained over four hours of phone time monthly while achieving individual Key Performance Indicators (KPIs).
  • Oversaw overall team performance metrics to ensure achievement of targets.
  • Provided immediate assistance and guidance to agents during critical situations.
  • Facilitated promotions of nine agents to Floor Support positions and four to Team Lead roles.

Sales – Travel Team

Traeger Pellet Grills, LLC
Springville
10.2013 - 11.2015
  • Responsible for high volume sales in a fast pace atmosphere, while maintaining inventory allotment and control.
  • Understanding demand for our product and reordering supplies as needed throughout the sales timeframe.
  • Communication with various warehouse managers to ensure proper set up and inventory needs while providing exceptional customer service and knowledge with our product.

Certified Counselor

SurePath Financial Solutions
Camarillo
03.2010 - 05.2012
  • Assisted clientele in Credit, Home Deficiency, Bankruptcy, and Reverse Mortgage Counseling.
  • Lead classes/seminars in educating clients in budgeting and responsible financial welfare.
  • Also recommended additional resources in financial/health/legal assistance when necessary.

Education

Bachelor's Degree - Economics, Administrative Studies

University of California, Riverside
Riverside, CA
07.2006

Some College (No Degree) - Spanish courses

Ventura County Community Colleges
Moorpark, CA

Skills

  • Sales strategies development
  • Records management
  • Vendor relations
  • Process optimization
  • Customer relationship management
  • Financial analysis
  • Effective communication
  • Leadership training
  • Problem solving
  • Conflict resolution
  • Cost analysis
  • Budget control
  • Business administration
  • Sales management
  • Adaptability
  • KPI tracking

Hobbies and Interests

  • Basic economic principles and the way they shape our lives.
  • Mentoring and helping those become more confident in themselves.
  • Reading (Self Help, Classic Literature, Medieval Fiction, and Philosophy).
  • Culinary arts (home cooking, Barbecuing/grilling outdoors, catering).
  • Athletics (Snowboarding, Running, Basketball, Golf).

References

References available upon request.

Timeline

V.P. of Operations

Swan Inc. Catering
11.2017 - Current

Bridge Supervisor

SYNQ3 Restaurant Solutions
05.2017 - 07.2020

Financial Center Loan Officer

Bank of America
12.2016 - 11.2017

Hospitality Agent

Dynasty Suites Inn
09.2016 - 04.2017

Team Lead/Manager

Alorica
04.2015 - 12.2015

Trainer

Alorica
12.2014 - 08.2016

Sales – Travel Team

Traeger Pellet Grills, LLC
10.2013 - 11.2015

Certified Counselor

SurePath Financial Solutions
03.2010 - 05.2012

Bachelor's Degree - Economics, Administrative Studies

University of California, Riverside

Some College (No Degree) - Spanish courses

Ventura County Community Colleges

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BENJAMIN J. SWAN