Benjamin Behrhorst
Golden
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability, personability and consistently meeting changing organizational and industry needs.
Overview
13
13
years of professional experience
Work History
Sales Expert for Winter Sports
Curated
09.2023 - Current
- Sold over $300,000 in snowboarding gear to individual customers
- Built relationships with customers who would return after initial purchase for repeat business
- Attended product clinics to better understand gear and how to market to different customers
Manager/ Production Staff/ Bartender
New Terrain Brewing Company
04.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- In charge of setting up and breaking down audio equipment for weekly bluegrass concerts, as well as troubleshooting problems with the sound engineer as they appeared.
- Responsible for cleaning and sanitizing brewery tap systems, ensuring proper function and for optimal product quality and minimal waste.
- Helped plan and organize major events during summer months including Goldengrass, Ullrgrass, and the Rocky Mountain Tree Festival that helped tap room gross over $45,000 daily sales on beer alone.
- Maintained professional, organized, and safe environment for employees and patrons.
- Promoted an enjoyable customer experience by resolving disputes promptly, maintaining open lines of communication in a professional matter, and ensuring high-quality service delivery.
Manager/Bartender
A La Cart Tap House
03.2019 - 10.2019
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
GolfNow Member Care Team
The Golf Channel
01.2018 - 04.2019
- Maintained detailed reports on member interactions, identifying trends and areas for improvement in service delivery.
- Contributed to the organization''s growth by actively participating in outreach efforts targeted at attracting new memberships.
- Assisted members with account inquiries, resolving issues quickly to maintain high levels of satisfaction.
- Conducted regular follow-ups with new members to ensure satisfaction and address any questions or concerns they may have had.
- Helped grow GolfNow Memberships by reaching out to prospected individuals and selling over 400 new Memberships.
Bartender/MOD
Red Cypress Brewing Company
07.2016 - 01.2019
- Promoted a safe work environment through strict adherence to safety guidelines and protocols during all brewery operations.
- Managed inventory of raw materials, ensuring timely and accurate ordering to prevent production delays.
- Aided brewers in meeting production deadlines through effective time management skills and proactive problem-solving abilities.
- Improved brewing process efficiency by maintaining and cleaning brewery equipment regularly.
Supervisor/ Manager
A1A Beach Rentals
05.2013 - 07.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Hired an assistant to help deliver products to customers and worked out logistics on setting up guided tours in the Indian River Lagoon for thousands of tourists.
- Opened shop and ran day to day operations while being the face of customer service for the company.
Intramural Sports Supervisor
Florida State University
08.2011 - 04.2013
- Optimized facility usage through careful planning and coordination of multiple simultaneous games across various venues.
- Reduced injuries by implementing effective safety protocols and regularly inspecting equipment.
- Ran hiring clinics for fellow students to become Intramural sports referees.
- Ensured employees were performing tasks up to standard and making sure spectators were following FSU code of conduct.
- Maintaining a safe atmosphere for students to participate in competitive activities.
Education
Bachelor of Science - Business Administration And Supervision
Daytona State College
Daytona Beach, FL05-2021
Associate of Science - Audio Technology And Sound Production
Valencia College
Orlando, FL04-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Relationship building
- Strategic planning
Timeline
Sales Expert for Winter Sports
Curated
09.2023 - Current
Manager/ Production Staff/ Bartender
New Terrain Brewing Company
04.2020 - Current
Manager/Bartender
A La Cart Tap House
03.2019 - 10.2019
GolfNow Member Care Team
The Golf Channel
01.2018 - 04.2019
Bartender/MOD
Red Cypress Brewing Company
07.2016 - 01.2019
Supervisor/ Manager
A1A Beach Rentals
05.2013 - 07.2015
Intramural Sports Supervisor
Florida State University
08.2011 - 04.2013
Bachelor of Science - Business Administration And Supervision
Daytona State College
Associate of Science - Audio Technology And Sound Production
Valencia College
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