Ben Simonsen
Frisco,CO
Summary
Personable and driven professional with a proven ability to cultivate welcoming environments in sales and service sectors. Expertise in revenue generation, client management, and enhancing guest loyalty through tailored service strategies in Salesforce, Track, and Spotio. Committed to fostering positive relationships that exceed customer expectations, ensuring long-term satisfaction and repeat business. A results-oriented approach, combined with strong interpersonal skills, contributes to a dynamic team atmosphere and overall organizational success.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor(Seasonal)
POWDR
Copper Mountain, Colorado
11.2025 - Current
- Led ongoing coaching and professional development for Front Desk team members to elevate service standards and operational performance.
- Managed and resolved complex guest escalations, ensuring effective service recovery and long-term guest satisfaction.
- Coordinated with Housekeeping, Maintenance, Reservations, and other departments to resolve in-unit and guest-related issues efficiently.
- Oversaw preparation for incoming arrivals to ensure seamless check-in experiences and operational readiness.
- Maximized revenue through proactive billing management, folio auditing, and strategic oversight of guest charges.
- Guided staff in mastering customer service techniques and product promotion to elevate guest experience and satisfaction.
Sales Development Representative(Seasonal)
Vivax Pros
Denver, CO
06.2025 - 08.2025
- Generated new business opportunities through direct marketing and homeowner engagement, contributing to company growth.
- Educated homeowners on the value of Vivax Pros’ products and services, aligning solutions with their home improvement goals.
- Built trust and rapport with potential clients as the first point of contact, establishing long-term customer relationships.
- Conducted outbound prospecting to generate qualified leads for the sales team.
- Managed CRM systems to track interactions and maintain accurate lead information.
- Consistently prospected high-value opportunities ($2,500+ minimum project size) by knocking an average of 100 doors daily, achieving a 33% interaction rate, and effectively converting conversations into qualified appointments that led to closed deals.
Sales Development Representative(Seasonal)
Moxie Pest Control
Denver
05.2024 - 08.2024
- Conducted door-to-door prospecting to identify and engage potential clients, generating new business opportunities through direct outreach and cold introductions.
- Established quick rapport with homeowners and decision-makers, effectively communicating value propositions to uncover needs and build trust.
- Qualified leads by assessing client requirements, budget, and readiness, focusing on opportunities with a $600+ minimum contract value to maintain profitability.
- Demonstrated persistence and territory ownership by conducting thorough follow-ups and re-engagement efforts, ensuring full area coverage and maximizing contact rates before leaving assigned neighborhoods.
- Developed and managed assigned territories by planning daily routes, tracking leads, and optimizing outreach strategies for maximum coverage and sales growth.
- Presented tailored solutions based on client needs, addressing objections and educating prospects to move them through the sales funnel.
- Assisted in negotiating terms and closing deals, contributing to overall revenue targets and team performance.
- Consistently worked toward and achieved three daily sales goals, maintaining high activity levels and disciplined execution to drive results.
- Maintained detailed records of interactions, follow-ups, and sales activity to support consistent pipeline development.
Sales Supervisor
Copper Mountain Resort
Copper Mountain
09.2022 - 01.2024
- Directed hiring processes and facilitated training programs to enhance sales team performance.
- Monitored and analyzed sales statistics to drive performance improvements among sales representatives.
- Engaged with marketing teams to ensure promotional campaigns effectively supported overarching sales goals.
- Supervised daily sales operations, ensuring team adherence to company policies and procedures.
- Managed high-volume inbound call center operations, overseeing team performance during peak periods exceeding 500 calls per day while maintaining service quality and conversion standards.
- Drove revenue growth by managing average lodging bookings of approximately $2,000, while strategically identifying and recommending ancillary products to achieve a 1:1 ancillary penetration rate.
- Guided and supported new sales team members, promoting teamwork and effective collaboration.
- Utilized Salesforce to streamline management of group and conference sales processes.
- Led an off-season revenue retention initiative by developing and launching an outbound outreach program targeting former guests, generating renewed interest, and securing future bookings for Copper Mountain.
Skills
- Sales and upselling
- Computer reservations systems
- Sales expertise
- Hospitality service expertise
- Revenue management
- Reservations management
Timeline
Front Desk Supervisor(Seasonal)
POWDR
11.2025 - Current
Sales Development Representative(Seasonal)
Vivax Pros
06.2025 - 08.2025
Sales Development Representative(Seasonal)
Moxie Pest Control
05.2024 - 08.2024
Sales Supervisor
Copper Mountain Resort
09.2022 - 01.2024