Ben Raison
Aurora
Summary
Advancing career in tech through added responsibilities and exposure. Get practical on the job experience that can translate into other areas of IT. Using expertise to effectively assist medical staff in treating patients.
Overview
1
1
year of professional experience
Work History
Technical Analyst
Presbyterian St. Luke's Medical Center
03.2023 - Current
- Facilitated effective communication for senior tech and coordinated construction projects for the BMT department
- Troubleshot and resolved AV issues by effectively escalating them through appropriate channels, ensuring timely resolution.
- Demonstrated exceptional project management skills by balancing multiple projects and tickets, consistently achieving completion and satisfaction rates exceeding 90%.
- Seamless transition of coverage responsibilities from departing employees, ensuring uninterrupted service delivery.
Technical Analyst Intern
Presbyterian St. Luke's Medical Center
08.2022 - 11.2022
- Providing technical support for hospital staff including hardware and software troubleshooting as well as installation
- Maintained correct images for users laptops and workstations including reconnection to domains
- Following medical standards for information and security
- Assisted in installation of new ICU floor unit. Installation involved desktops(hardware and software), medical machines, and networking configuration
Education
Associate of Science - Computer System Administration
Arapahoe Community College
Littleton, CO12.2022
Skills
- Pursuing CCNA Certification
- VMware ESXi experience
- Windows Server experience
- Shell scripting experience
Timeline
Technical Analyst
Presbyterian St. Luke's Medical Center
03.2023 - Current
Technical Analyst Intern
Presbyterian St. Luke's Medical Center
08.2022 - 11.2022
Associate of Science - Computer System Administration
Arapahoe Community College
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