Summary
Overview
Work History
Education
Skills
Timeline
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Ben Marsh

Littleton

Summary

Sales Professional | Retail Manager 20+ years of experience in fast paced, guest service leadership roles

Knowledgeable Sales associate with background in technology advisory roles. Delivered strategic guidance that improved operational efficiency and fostered innovation. Demonstrated expertise in solution development and client relationship management.

Overview

24
24
years of professional experience

Work History

Tech Expert

Asurion
01.2020 - 01.2021
  • Diagnose and repair a variety of mobile devices including: iPhone, Samsung, and LG. Triage devices and decide when to utilize mail in repair service, in store repair or perform a warranty exchange. Work with the T-Mobile Experts to set expectations for repair timing and possible outcomes. Provide expert tech support for Sprint customers utilizing online messaging system for a variety of tech support issues.
  • Consistently above 90% in store repair rate.

Sales Manager

Ready Care Industries
01.2015 - 01.2020
  • Manage 400 + customer accounts ensuring all of their needs are being met with a variety of locker room amenities. Upsell existing customers through monthly check in calls and email blasts. Generate new sales by following up on leads and by cold calling daily. Attend, set up and generate leads at trade shows. Partner with the production and art departments to complete custom logo bottle orders and ensure we are meeting the expected time frames. Motivate and manage the other account managers and ensure they are hitting their sales goals. Provide support and close accounts for them as needed. Hold weekly sales meetings to go over sales numbers and goals with the sales team and present new products and sales tactics.
  • Led the department in bringing in new sales every year. Highest Account retention in the company.

Store Manager

Batteries Plus
01.2013 - 01.2015
  • Manage all aspects of store operation including: hiring/recruiting, training, coaching and motivating to meet sales goals, scheduling, performing inventory, managing recycling programs, handling products that need to be returned to vendor, monthly paperwork to be filed with the main office. Lead by example by demonstrating above and beyond customer service with every customer and showing how to upsell customers and add on items to the sale. Create unique and fun ways to motivate employees and track their progress every week. Manage the device repair side of the business and repair iPads, iPods, iPhones and other devices when needed. Manage the production of custom battery packs for tools, cordless vacuums and other devices and build custom battery packs when needed.
  • Turned stores sales from negative year over year to 28% growth. Lowest turnover in the franchise.

Wireless Team Lead

Target Mobile
01.2012 - 01.2013
  • Approach guests in the store and assist them with their Target needs. Find creative and fun ways to transition into conversations about mobile phones. Assist guests with all of their mobile phone and wireless needs. Build a clientele base by making each guest transaction the best they have ever received. Exceed company set goals for total sales, insurance, accessories, and trade ins. Manage $75,000+ of inventory ensuring every device is accounted for and counted daily. Train new associates in the sales process and how to create guest experiences they will never forget.
  • #1 in sales and insurance in the state. Promoted two associates to managers.

Team Leader

Target
01.2011 - 01.2012
  • Manage a variety of departments by planning each week’s workload while still being adaptable to changing business needs. Exceed sales and guest service goals. Train new team members. Track individual team member performance in sales goals and innovate new ways of engaging and inspiring the team. Manage team member’s productivity and performance, coaching and recognizing as needed. Perform corrective action as necessary. Maintain a global vision of the store and assist in other areas of the store as the business requires. Partner with peers and supervisors to manage the needs of the business and quickly execute all daily tasks.
  • #1 guest service scores in the region.

Store Facilities Technician

Target
01.2009 - 01.2011
  • Maintain and repair all equipment, appliances, refrigeration, HVAC, lighting, displays, flooring, paint, drywall, electrical. Plumbing, electronics in 186,000 square foot retail store. Partner with store team to address issues and concerns, prioritizing each task and need for the store with preventative maintenance and daily tasks. Diagnose problems and determine the most cost-effective way to solve the issue, partnering with contractors when needed. Supervise the cleaning crew, ensuring daily cleaning was completed satisfactorily and scheduling deep cleaning projects as needed. Organize and inventory tools, work orders, manuals, and spare parts in a small office.
  • 99% Preventative maintenance completion percentage.

Floor Supervisor/Lead Sales Associate

Ultimate Electronics
01.2004 - 01.2009
  • Sell a variety of electronics products ranging from car and home audio to contract cell phones and custom home theaters. Supervise the floor and ensure all guests are receiving outstanding customer service and assist associates with closing sales. Maintain display presentation and functionality while ensuring all products are clearly priced and that all prices are up to date for sales and price changes. Supervise the store as Manager on Duty 2 days a week, ensuring sales goals are being met, and that the team is providing exceptional guest service at all times. Run sales meetings 2 days a week, coming up with a fun and engaging topic for each meeting to teach and inspire the team.
  • Climbed to the stop 10% in sales in the company by 3rd year.

Home Electronics Installer

Ultimate Electronics
01.2001 - 01.2004
  • Install a variety of home electronics and connected home products. Prewire new construction homes for cable, phone, alarm, internet, whole home audio, and connected home products. Perform installs on existing houses for a host of products including satellite TV, Cable, and internet. Complete the install by recommending any complimentary products and selling the customer at the point of the installation.
  • Led the store in customer satisfaction scores.

Assistant Store Manager

Pizza Hut
01.1997 - 01.2003
  • Assist Store General Manager in all aspects of restaurant operation including: scheduling, managing inventory and shortage, training, staffing, and managing employee performance. Perform daily, weekly and monthly. Designated as the district orientation training manager. Completed Pizza hut onboarding orientation, explanation of Pizza Hut’s standards and expectations for all new employees hired for the district (15 stores).
  • Helped run the number 1 store in the country and the 3rd busiest store in the nation.

Education

High School Diploma -

Arvada West High School

Restaurant Arts Certificate - undefined

Warren Tech Occupational School

General Education - undefined

Red Rocks Community College

Skills

  • Guest service expert: Always willing to go the extra mile
  • Dynamic and organized leader who drives for and achieves results
  • Passionate mentor: Creates a fun culture where employees thrive
  • Reliable and dependable: Shows up for all shifts on time, ready to work
  • Outgoing, confident communicator: Collaborates effectively with peers and supervisors
  • Sales expert: Has a history of smashing sales goals
  • Self-Starter: Driven, ambitious and determined

Timeline

Tech Expert

Asurion
01.2020 - 01.2021

Sales Manager

Ready Care Industries
01.2015 - 01.2020

Store Manager

Batteries Plus
01.2013 - 01.2015

Wireless Team Lead

Target Mobile
01.2012 - 01.2013

Team Leader

Target
01.2011 - 01.2012

Store Facilities Technician

Target
01.2009 - 01.2011

Floor Supervisor/Lead Sales Associate

Ultimate Electronics
01.2004 - 01.2009

Home Electronics Installer

Ultimate Electronics
01.2001 - 01.2004

Assistant Store Manager

Pizza Hut
01.1997 - 01.2003

Restaurant Arts Certificate - undefined

Warren Tech Occupational School

General Education - undefined

Red Rocks Community College

High School Diploma -

Arvada West High School

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